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marți, 26 aprilie 2011
Photostream: Behind the Scenes in Early April
Seth's Blog : The bully-victim cycle
The bully-victim cycle
A bully acts up in a meeting or in an online forum. He gets called on it and chastised for his behavior.
The bully then calls out the person who cited their behavior in the first place. He twists their words, casts blame and becomes an aggrieved victim.
Often, members of the tribe then respond by backing off, by making amends, by giving the bully another chance.
And soon the cycle continues.
Brands do this, bosses do it and so do passers-by. Being a bully is a choice, and falling for this cycle, permitting it to continue, is a mistake.
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luni, 25 aprilie 2011
Watch Live: The 2011 White House Easter Egg Roll
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Seth's Blog : Alignment
Alignment
Long-term brands and relationships are built on alignment. Here are a few examples ("I" is the royal I, not me in particular):
A perfect relationship: I want your company to help me, and your company wants to help me. We're both focused on helping the same person.
The Walmart relationship: I want the cheapest possible prices and Walmart wants to (actually works hard to) give me the cheapest possible prices. That's why there's little pushback about customer service or employee respect... the goals are aligned.
The Apple relationship: I want Apple to be cool. Apple wants to be cool. That's why there's little pushback on pricing or obsolence or disappointing developers.
The demagogue politician relationship: I will feel more powerful if you get elected and get your way. You will feel more powerful if you get elected and get your way.
The search engine relationship (when it's working): I want to find what I'm looking for. You want me to find what I'm looking for, regardless of the short-term income possibilities.
The Mercedes (formerly Cadillac) relationship: I want a prestige product that reliably delivers an expensive label that's unattainable to many. They want to reliably and consistently charge a lot for a car that sends a message to everyone else.
The farmer's market relationship: I want to eat sustainable foods that make me feel good. You want to grow sustainable foods that make me feel good.
Compare these to the ultimately doomed relationships (if not doomed, then tense) in which goals don't align, relationships where the brand took advantage of an opening but then grows out of the initial deal and wants to change it:
The Dell relationship: I want a cheap, boring, reliable computer. You want to make more profit.
The hip designer relationship: I want the new thing no one else has yet. You want to be around for years.
The search engine relationship (when it doesn't work): I want to find what I'm looking for. You want to distract me and take money to send me places I actually don't want to go.
The reluctant purchaser relationship: I don't want to waste money on something I didn't know I wanted. You want to make a commission.
The troll relationship: I want to laugh at a buffoon who doesn't realize he's making a fool of himself. You want to be respected by the mainstream.
The young actor relationship: I want the fresh-faced young movie star. You want a career that lasts more than a year.
The typical media relationship: I want to see the shows, you want to interrupt with ads.
Alignment isn't something you say. It's something you do. Alignment is demonstrated when you make the tough calls, when you see if the thing that matters the most to you is also the thing that matters the most to the other person.
The tension that comes from misalignment can work for a while, but it's when alignment kicks in that the enterprise really scales.
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- The opportunity is here
- The realization is now
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duminică, 24 aprilie 2011
Seth's Blog : The opportunity is here
The opportunity is here
At the same time that our economic engines are faltering, something else is happening. Like all revolutions, it happens in fits and starts, without perfection, but it's clearly happening.
The mass market is being replaced by multiple micro markets and the long tail of choice.
Google is connecting buyers and sellers over vaster distances, more efficiently and more cheaply than ever before.
Manufacturing is more of a conceptual hurdle than a practical one.
The exchange of information creates ever more value, while commodity products are ever cheaper. It takes fewer employees to generate more value, make more noise and impact more people.
Most of all is this: every individual, self-employed or with a boss, is now more in charge of her destiny than ever before. The notion of a company town or a stagnant industry with little choice is fading fast.
Right before your eyes, a fundamentally different economy, with different players and different ways to add value is being built. What used to be an essential asset (for a person or for a company) is worth far less, while new attributes are both scarce and valuable.
Are there dislocations? There's no doubt about it. Pain and uncertainty and risk, for sure.
The opportunity, though, is the biggest of our generation (or the last one, for that matter). The opportunity is there for anyone (with or without a job) smart enough to take it--to develop a best in class skill, to tell a story, to spread the word, to be in demand, to satisfy real needs, to run from the mediocre middle and to change everything.
¡Note! Like all revolutions, this is an opportunity, not a solution, not a guarantee. It's an opportunity to poke and experiment and fail and discover dead ends on the way to making a difference. The old economy offered a guarantee--time plus education plus obedience = stability. The new one, not so much. The new one offers a chance for you to take a chance and make an impact.
¡Note! If you're looking for 'how', if you're looking for a map, for a way to industrialize the new era, you've totally missed the point and you will end up disappointed. The nature of the last era was that repetition and management of results increased profits. The nature of this one is the opposite: if someone can tell you precisely what to do, it's too late. Art and novelty and innovation cannot be reliably and successfully industrialized.
In 1924, Walt Disney wrote a letter to Ub Iwerks. Walt was already in Hollywood and he wanted his old friend Ubbe to leave Kansas City and come join him to build an animation studio. The last line of the letter said "PS I wouldn't live in KC now if you gave me the place—yep—you bet—Hooray for Hollywood." And, just above, in larger letters, he scrawled, "Don't hesitate—Do it now."
It's not 1924, and this isn't Hollywood, but it is a revolution, and there's a spot for you (and your boss if you push) if you realize you're capable of making a difference. Or you could be frustrated. Up to you.
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- The realization is now
- Improving the trains
- Hungry or guarded
- Do the Work is out today
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sâmbătă, 23 aprilie 2011
Weekly Address: Stopping Oil Market Fraud, Beginning a Clean Energy Future
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Seth's Blog : The realization is now
The realization is now
New polling out this week shows that Americans are frustrated with the world and pessimistic about the future. They're losing patience with the economy, with their prospects, with their leaders (of both parties).
What's actually happening is this: we're realizing that the industrial revolution is fading. The 80 year long run that brought ever-increasing productivity (and along with it, well-paying jobs for an ever-expanding middle class) is ending.
It's one thing to read about the changes the internet brought, it's another to experience them. People who thought they had a valuable skill or degree have discovered that being an anonymous middleman doesn't guarantee job security. Individuals who were trained to comply and follow instructions have discovered that the deal is over... and it isn't their fault, because they've always done what they were told.
This isn't fair of course. It's not fair to train for years, to pay your dues, to invest in a house or a career and then suddenly see it fade.
For a while, politicians and organizations promised that things would get back to normal. Those promises aren't enough, though, and it's clear to many that this might be the new normal. In fact, it is the new normal.
I regularly hear from people who say, "enough with this conceptual stuff, tell me how to get my factory moving, my day job replaced, my consistent paycheck restored..." There's an idea that somehow, if we just do things with more effort or skill, we can go back to the Brady Bunch and mass markets and mediocre products that pay off for years. It's not an idea, though, it's a myth.
Some people insist that if we focus on "business fundamentals" and get "back to basics," all will return. Not so. The promise that you can get paid really well to do precisely what your boss instructs you to do is now a dream, no longer a reality.
It takes a long time for a generation to come around to significant revolutionary change. The newspaper business, the steel business, law firms, the car business, the record business, even computers... one by one, our industries are being turned upside down, and so quickly that it requires us to change faster than we'd like.
It's unpleasant, it's not fair, but it's all we've got. The sooner we realize that the world has changed, the sooner we can accept it and make something of what we've got. Whining isn't a scalable solution.
Tomorrow: part II—the opportunity
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- Improving the trains
- Hungry or guarded
- Do the Work is out today
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