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miercuri, 3 octombrie 2012

Photo: Visiting the Hoover Dam

Your Daily Snapshot for
Wednesday, October 3, 2012

Photo: Visiting the Hoover Dam

An earlier version of the Daily Snapshot included a typo in the subject line of the message.

President Barack Obama views the Hoover Dam during a stop there, Oct. 2, 2012. (Official White House Photo by Pete Souza)

Competitive Domain Analyses: Educating & Qualifying Clients in One Fell Swoop

Posted: 02 Oct 2012 07:57 PM PDT

Posted by Mackenzie Fogelson

This post was originally in YouMoz, and was promoted to the main blog because it provides great value and interest to our community. The author's views are entirely his or her own and may not reflect the views of SEOmoz, Inc.

It’s common for potential clients to have unrealistic expectations or to have been misinformed somewhere along the way about SEO. Because it has evolved so much in the last year, what it now takes to achieve desired rankings really goes beyond the former gold standard of keyword research. For the new complications, we heartily blame a guy named Panda, but after the finger-pointing is done, we’ve got our work cut out for us. SEOs need to keep up on all the latest and greatest to ensure proper integration and execution of SEO, and also to manage client expectations about success. That’s a pretty hefty job.

However, just because a client doesn't have a proper understanding of SEO doesn’t mean they won’t be great to work with. Instead of being frustrated with their mainstream understanding, make it your job to dispel myths and educate them about the process so that they can make informed decisions about their web marketing needs.

And make sure you do this before you're under contract. Otherwise, you’re locked into an uncomfortable situation with no easy way out.

It's important to be picky about who you work with

Qualifying and landing clients can take a lot of effort. When you’re in the acquisition phase (and you’re not yet under contract), you need an efficient process for determining eligibility and filtering prospects. One of the most effective ways we've found is by conducting a competitive domain analysis (CDA). After we've had an initial phone call to do a general qualification of the client, we put a CDA together for two reasons:

It provides us with the opportunity to properly educate the client and help them understand where they rank (among their competitors of course), why, and what would need to be done in order to improve their standings.
It allows us to showcase our knowledge, build trust, and get a feel for whether the client would be a good fit for us before we even bid the project.

Domain authority is usually a wake up call

You'll find that many clients are very keyword focused and want to rank #1 for some of the most competitive terms in their industry. That might be OK for a brand like Coke or Nike who have domain authorities in the 80s and 90s, but for businesses who are just starting out online (with a DA that’s less than 30), who may not have spent any time building links, brand awareness, or focusing on customer experience, and they want to go up against Amazon (DA of 97) for "baby blankets," they’re in for a rude awakening.

Instead of setting their expectations up for failure, I like to discuss domain authority right out of the gate so that the client fully understands that:

There is a lot of work to be done (and it doesn’t just involve keywords).
There is a lot more to competition than they've probably realized.
They most likely will never beat Amazon (just sayin').

As you know, raw domain authority is less important than relative domain authority. The client doesn’t have to beat Amazon, or Apple, or Coke. They just have to measure up to their competition. Presenting them with a competitive domain analysis helps them to understand just how much work we need to do in order to close the gap.

How to educate your client

In case you’d like to give it a go, here is a solid process for running competitive domain analyses for potential clients:

Schedule a meeting
Once you’ve received a call from a potential client (and after you’ve qualified them into a second meeting), schedule the second meeting out a few days so that you have a chance to run this analysis. This will give you the opportunity to present your findings and convince them that you’re the one to go with. You can email the client this analysis ahead of your meeting, but make it a point to have a face-to-face (or a Google+ hangout) when you’re ready to review.
Ask for some competitorsâ€¨
Ask the potential client for a list of up to 4 competitors (and make sure they give you URLs so that you’re running the analysis on the right sites). â€¨â€¨Note: If the client serves different sectors in their industry, they may have a different set of competitors for those verticals. We offer to run one with up to 4 competitors at no charge of course. If you wanted, you could run another set for an additional fee.â€¨
Go to Open Site Explorer (OSE)
â€¨Go here: http://www.opensiteexplorer.org/ and enter the competitor URLs into OSE and let the SEOmoz tool work its magic.â€¨
Prepare a Word Docâ€¨
Once you’ve run the competitors in OSE, focus on the information that is showing on the “Compare Link Metrics” tab. Take screenshots of both domain authority and page authority. That is all we focus on for this analysis, but you can select additional information that you want to provide and analyze this as well. For the purpose of this post, I'm going to focus on the page specific metrics.

Make sure you organize

Our CDAs are usually about 10 pages, but don't let this freak you out. The introduction and the glossary of terms take up two pages and there's lots of screen shots taking up room. It's helpful to organize the document into four main sections:

What is SEO?
Domain Analysis
Recommendations Moving Forward
Glossary of Terms

Here’s a breakdown of each section and what should be included:

Section #1: What is SEO?
Start the document with a brief explanation (two or three paragraphs) that describe the current climate on Google and what it really takes to rank these days (we usually link to a couple good posts that we want them to read). This just helps to reiterate all of the things that we’ve been discussing with the client thus far. It also puts it in writing so that they can refer back to it (as they are likely to forget).

In this part of the document, make sure to point out a few things that are likely to make their website successful (you can go into a little detail about each one):â€¨

Good content
Good UX
Being a good company, having a personality, and what it means to serve your customers
Properly integrating SEO (on-page and off-page)
Effectively utilizing social mediaâ€¨

Or, you could use an infographic like this:

Now you've set the stage, so you're ready to show them the analysis of their domain compared to the competition.

Section #2: Domain Analysis
This is where you’re going to put those screenshots of the charts from OSE. But don’t just put the shots in there. Analyze them. â€¨â€¨The purpose of this document is to break down the metrics they are seeing on the chart and explain what they mean. Take the time to walk them through:

â€¨â€¨Link stuff
The importance of links. Provide the breakdown on the specific metrics provided from OSE so that they understand what they're looking at. Even a more technically savvy client won’t understand what these terms mean, so break it down for them without using industry jargon, talking about both quantity and diversity.

Page specific OSE metircs

The trust factor
Make sure we explain what MozTrust means. Rand does a great job of explaining this concept in this video. MozTrust is based off a site’s linking distance from those highly authoritative worthies who qualify as “trusted sites.” Do you link directly to one? Do you link to a site that does? Or do you link to a site that links to a site that links to a site and so on? It’s the Kevin Bacon game, where domains like whitehouse.gov or harvard.edu are Kevin Bacon and you want the fewest possible degrees of separation between you and him. We explain that this is a contributing factor to total authority.

Page specific OSE metrics on Trust

Social impact
When you look at the results of the domain analysis on the page authority level, you’ll see metrics that illustrate times shared and liked (and +1d) on Facebook, Twitter, and Google+. Because social signals may be associated with better rankings (even though it is inconclusive as to whether they cause them), don’t ignore the social factor in your analysis. If they have no social presence, that’s going to be something to recommend (see below in Section #3).

Pages specific social metrics in OSE

As you’re walking the client through the breakdown of this analysis, reiterate the fact that domain authority is measured on a logarithmic scale and that it’s easier to move from 1 to 50 than 51 to 100. Even if you’re working with someone who’s doing pretty well, they’re not going to be able to skate along if they seriously want to improve. If anything, they may have to work harder. You’re not doing anyone any favors if you downplay what has to be done to boost their standing. (Though take a moment to congratulate them on a job well-done so far. Nobody likes a Negative Nancy).

â€¨â€¨Remember that this is your opportunity to show the client your knowledge and expertise. Build some trust here and help them to get a feel for how great it would be to work with you.â€¨â€¨

Section #3: Recommendations moving forward
Hopefully, by this point, you’ve impressed them and you have their attention. Take advantage. Make the sale.

In the CDA, include some basic recommendations for what we’d suggest to raise their domain authority moving forward. This is your opportunity to let them know that you are the SEO (or SEO company) who can help them do all of these things. This is also a great place to point out what they can do to get ahead of the competition (you can do a simple review of their competition’s websites and integrate those advantages here).

Here are some common steps to recommend in this part of the CDA (and provide a paragraph or two on each):

Currently...
A very brief and general summary of what their link profile looks like at the moment: the types of links they have, any obvious gaps, etc.

Improvements to website
Usually your client will need to improve nav structure, content (make pages more engaging and valuable), UX, integrate a blog (for content marketing efforts), etc. But remember, you haven’t done a formal site audit yet, so don’t assign any numbers to anything and don’t make any promises. At this point, you’re just making generalizations about the things that you’re observing they’re going to need to do to raise their DA and rank better.
SEO integration
Mention both on and off page efforts in a nutshell. Explain what this means in mainstream speak.
Content marketing strategy
Provide a powerful sentence or two that explains how important it is that they are building value through memorable, universal content like blog posts, infographics, video, photo albums, etc.
Social media strategy
Clearly this is integrated with the content marketing strategy. We reiterate how important social is for desired rankings and how we approach it from the perspective of delivering value and building community.
Implementationâ€¨
This is where the ongoing consulting work comes in. This is the phase where you're working alongside the client to guide them through the strategy and help them to generate remarkable content and forge strong relationships in their community.

Section #4: Glossary of terms
I recommend including a glossary of terms of all the terms featured in the OSE screen shots so that the client can look stuff up afterwards. As a bonus for making it through this post, you can download our glossary of domain authority specific terms here.

Now what?

Once you’ve presented this CDA to the client and both parties have decided the partnership is a good fit, the natural next step is to bid the project for them. Do a little more investigation before you bid your project by asking some more questions, performing a general site audit, and holding a team creativity session. Whatever your routine, make sure that before you leave this meeting, you define next steps. Let them know when you'll put a bid together and schedule another meeting to present that proposal to them face-to-face.

Disclaimer of sorts

Mack Web spends a great deal of time determining whether a client is a good fit. If you perform a CDA and it’s obvious that the client needs a company with a different skill set, or different values, then you have the opportunity to refer them to someone who can really provide what they need.

This process will help you to get a pretty good understanding of a client’s personality when you’re educating them about how rankings actually work. It’s an opportunity to really “listen." Make it a point to observe how they receive the information you’re delivering.

If your client is open and receptive to your approach in this part of the acquisition process, then you probably have a green light on bidding the project, and, if you get the work, chances are it will be a great partnership. If you’re getting red flags when it comes to general practices, unrealistic expectations of results, personality, or even culture fit at this stage in the game, it’s probably not going to be a client you want to land (or a high maintenance one that you’ll require a healthy budget buffer to deal with).â€¨â€¨

Please note that using a competitive domain analysis is only one of the ways that we determine whether a client is a good match for us. It’s just one of the first steps; it’s not meant to be the end-all be-all of your client investigation. And, as mentioned, this is not meant to be a full blown site audit (for us anyway, that comes later). A CDA is a visual and data-driven way to illustrate to the client that there are layers of complexity to helping a company rank desirably. And it’s a nice little bonus that you’re getting a great feel for the client in the process before you get under contract.

The bottom line

Just because your client has spent a ton of money on a beautiful website doesn’t mean that they are naturally going to rank well. You know this, we know this. It is your unpleasant duty as an SEO to make sure that your client knows it, too. Driving home the reality of the time and effort required to successfully market their website online, build trust, and earn authority is just one of the crosses that an SEO must bear. We’ve discovered that a tool like our competitive domain analysis eases that burden a bit, helping us educate our clients and ensure that we’re working with the right ones. Give it a try and see if it works for you too.

What processes do you use to qualify and educate potential clients? What tools have you found useful?

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Photo: Visiting the Hoover Damn

Your Daily Snapshot for
Wednesday, October 3, 2012

Photo: Visiting the Hoover Dam

President Barack Obama views the Hoover Dam during a stop there, Oct. 2, 2012. (Official White House Photo by Pete Souza)

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Seth's Blog : Amnesty for latecomers

Amnesty for latecomers

"But what will I tell my neighbors?"

Once someone makes a decision about your cause or your product or your resume, it's almost impossible for you to persuade them that they were wrong. You're no longer asking them to remake the first decision, you're asking them to admit an error, which is a whole other thing.

Compounding this, organizations often make it awkward for someone who is trying to come around to be embraced, largely because the tribe is hurt that they were rejected in the first place.

The opportunity is to encourage the non-supporter to look at new information and make a new decision. Give them the story they need to tell their colleagues. "Well, I know that I always thought this brand was a cult and I said I would never use them, but then I saw their new product line. They've listened to all the stuff I said was wrong and fixed it..."

And step two is to celebrate the newcomers, not to dredge up their past statements and wave them in their face.

• Email to a friend •

marți, 2 octombrie 2012

Mish's Global Economic Trend Analysis

Concerns Mount that ECB Bond-Buying Program Is Illegal; Concerns? What Concerns?
Foreigners Dump €89.6 Billion Spanish Bonds; Spanish Bank Exposure Increases by €108.8 Billion
US CEOs Sharply Reduce Expectations for Economic Outlook, Hiring; Third Largest Plunge in 6-Month Expectations in History; Reflections On "Uncertainty"

Concerns Mount that ECB Bond-Buying Program Is Illegal; Concerns? What Concerns?

Posted: 02 Oct 2012 07:38 PM PDT

Even though the German constitutional court gave its blessing to ECB president Mario Draghi's OMT program, Concerns Mount that ECB Bond-Buying Program Is Illegal.

The markets have celebrated Mario Draghi's announcement that the European Central Bank will embark on unlimited purchases of sovereign bonds from crisis stricken countries. But are such purchases really legal? Draghi's own justification for the program leaves plenty of room for doubt.

European Central Bank President Mario Draghi is spending a lot of time on the road these days, not unlike a traveling salesman. The product he has on offer is credibility, but in Germany at least, it is proving difficult to find eager takers.

Last week, for example, Draghi gave a speech to several hundred business leaders at the Berlin Congress Center -- and the mood was reserved. German business owners still have fond memories of the old deutsche mark, and Germany's central bank, the Bundesbank, still has a good reputation. Draghi's recently announced plans to launch unlimited purchases of sovereign bonds from crisis-stricken euro-zone member states, on the other hand, are being met with disconcertment and concern.

"These new steps are not a departure from our mandate," Draghi told German industrial leaders. The ECB, in other words, isn't just focused on price stability, but is also engaged in "ensuring the proper transmission of monetary policy." Beyond that, though, concerns are unfounded. The moves made by the ECB, Draghi insisted, "do not aim to finance governments, and nor would they if they were activated."

Draghi, of course, was not as concerned about those gathered in the room before him as he was about a man sitting 425 kilometers (266 miles) away in Frankfurt: Bundesbank President Jens Weidmann. Weidmann believes that, with its bond purchases, the ECB will help euro-zone governments gain access to funds at attractive rates by pushing down interest rates on those bonds. But that, in Weidmann's view, is fiscal policy rather than monetary policy and is thus outside the ECB mandate.

Concerns? What Concerns?

Concerns are in the eye of the beholder. Moreover, I have no doubt that German chancellor Angela Merkel knows full well that not only is the ECB's program in violation of ECB mandates, it is also against the German constitution.

Even ardent supporters of the Euro at Eurointelligence have admitted as much.

...The legal argument is quite strong in our view. The entire euro rescue effort is legally tenuous, and hard to square with what we already know about the German constitutional court's interpretation of the Treaties, and its views on the scope and limits of financial crisis management. We know out of experience that it is always wrong to second-guess this fiercely independent court. The only thing we do know, in contrast to many financial market participants, is that the court will not take into account the financial market reaction of its decision.

Had Merkel made objections against the OMT, the court would likely have struck it down. However, Merkel does not want the disintegration of the euro on her watch and that is all that matters.

There was no vote by German citizens. And as expected, the German constitutional court bowed to her majesty Angela Merkel. She was willing to sell her soul for her political beliefs and to preserve her legacy. Merkel sold her soul alright, its her legacy that is in question.

German Central Bank Concerns Irrelevant as Well

Concerns by the German central bank do not matter either. The same thing happened with Fed actions in 2008 and 2009.

I wrote about this well in advance (on April 03, 2008 to be precise), and it is one of my personal favorite posts. I have referred to it often enough but in case you missed it, please consider the Fed Uncertainty Principle, specifically corollary number four.

Uncertainty Principle Corollary Number Four:

The Fed [ECB] simply does not care whether its actions are illegal or not. The Fed [ECB] is operating under the principle that it's easier to get forgiveness than permission. And forgiveness is just another means to the desired power grab it is seeking.

Politicians in high power as well as central banks do not give a damn about concerns, nor do they care about obvious illegalities. They do what they want because they consider themselves to be above the law.

Concerns about legalities are for peons, not the royal court. In the end, it does not matter what the concerns are, or even what the popular vote total is. All that matters is who gets to vote, and more importantly, who gets to count the votes.

Mike "Mish" Shedlock
http://globaleconomicanalysis.blogspot.com/

Foreigners Dump €89.6 Billion Spanish Bonds; Spanish Bank Exposure Increases by €108.8 Billion

Posted: 02 Oct 2012 11:26 AM PDT

European banks are supposed to be deleveraging. By now, most realize they are headed the opposite direction. In Spain, the increased leverage is pro-cyclical, 100% certain to cause a bigger problem down the road.

Here is a Mish-modified translation of an El Economista article on Spanish Bond Purchases.

Financial institutions have become the main investor in Spanish government bonds after foreigners withdrawn €89.6 billion in the first eight months of the year, according to Treasury data.

In these eight months, Spanish exposure has risen €108.8 Billion, a record 106.84% increase.

Meanwhile, foreign investment in Spanish debt has dropped 31.8% during the same period, standing at €191.836 billion euros, compared to €281.439 at the end of 2011.

This is the second consecutive time since 2008 that the debt in foreign hands is below the €200 billion.

Banks are now the main investor, ahead of foreigners, accumulating now 34.07% of the public debt, compared to 33.49% by foreign investors. This situation has not occurred since 2003.

Mike "Mish" Shedlock
http://globaleconomicanalysis.blogspot.com/

US CEOs Sharply Reduce Expectations for Economic Outlook, Hiring; Third Largest Plunge in 6-Month Expectations in History; Reflections On "Uncertainty"

Posted: 02 Oct 2012 08:37 AM PDT

Plunge in CEO Expectations

The quarterly survey of CEO expectations looking six months out shows that while CEOs are still positive in regards to capital spending and sales, the recent plunge was the third largest plunge in expectations in history.

John Engler, president of the Business Roundtable discusses CEO sentiment in the following video.

Link If Video Below Does Not Play: CEO Rountable Video

Read the transcript of the call for comments from BRT President John Engler and BRT Chairman and Boeing CEO Jim McNerney.

Hiring Contraction

More CEOs than not expect reduced employment in the next six months.

click on chart for sharper image

CEOs Sharply Reduce Expectations for Economic Outlook, Hiring

Business Roundtable notes CEOs Sharply Reduce Expectations for U.S. Economy.

The results of Business Roundtable's (BRT) third quarter CEO Economic Outlook Survey for 2012 show a further downturn in CEOs' expectations for sales, capital spending and hiring for the next six months. The Business Roundtable CEO Economic Outlook Survey Index decreased to 66.0 in the third quarter of 2012 from 89.1 in the second quarter of 2012, the lowest reading since the third quarter of 2009 and the third largest single quarter drop in the survey's history.

"CEOs foresee slower overall economic growth for 2012 and have lower expectations for sales, capital expenditures and hiring compared to last quarter," said Jim McNerney, Chairman of Business Roundtable and Chairman, President and CEO of The Boeing Company. "The downshift in quarterly sentiment reflects continuing concern about the strength of the recovery, including uncertainty over the approaching fiscal cliff and accompanying debates about the tax code, sequestration and the debt ceiling."

Third Quarter 2012 CEO Economic Outlook Survey Index

The Business Roundtable CEO Economic Outlook Survey Index – a composite index of CEO expectations for the next six months of sales, capital spending and employment – trended downward to 66.0 in the third quarter of 2012 from 89.1 in the second quarter of 2012. This marks the lowest point for the index since the third quarter of 2009.

Plunge In Economic Outlook

click on chart for sharper image

Reflections On "Uncertainty"

CEOs blame "uncertainty" which is nothing more than a euphemism for poor business conditions.

It's as if there is some unwritten rule that CEOs can only be "certain" of good things, never bad. Yes, there is this "fiscal cliff" thing, but business is slowing already, globally, and not just because of a "fiscal cliff".

Simply put, CEOs can easily see things are already getting worse or at least not improving.

Finally, no one can ever truly be "certain" about anything economically speaking six months down the road. CEOs and politicians just do not want to say "conditions suck" so instead they complain about "uncertainty".

Mike "Mish" Shedlock
http://globaleconomicanalysis.blogspot.com/

"Wine Country" Economic Conference Hosted By Mish

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miercuri, 3 octombrie 2012

Photo: Visiting the Hoover Dam

Competitive Domain Analyses: Educating & Qualifying Clients in One Fell Swoop

Competitive Domain Analyses: Educating & Qualifying Clients in One Fell Swoop

It's important to be picky about who you work with