Damn Cool Pics

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• Scientists Found 200 Year Old Mummified Monk Still Meditating
• Things That Only Dog Owners Will Be Able To Understand
• The Evolution Of Tommy Lee Jones Over 40 Years

Scientists Found 200 Year Old Mummified Monk Still Meditating Posted: 10 Feb 2015 12:17 PM PST Local newspapers in Mogolia are reporting that scientists recently found a mummified monk in the Songino Khairkhan province. His body has held up pretty well considering the circumstances and it's clear to see that he was in a meditative state when he passed.

Things That Only Dog Owners Will Be Able To Understand Posted: 10 Feb 2015 11:12 AM PST Sometimes living with a dog can be a little complicated.

The Evolution Of Tommy Lee Jones Over 40 Years Posted: 10 Feb 2015 10:53 AM PST Some celebrities just don't seem to age as time goes on. Unfortunately for Tommy Lee Jones, you can definitely tell he's getting older. 1975 1977 1980 1982 1984 1986 1988 1990 1992 1994 1995 1997 1999 2000 2003 2005 2007 2009 2011 2013 2015

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Seth's Blog : "I'm sure it's probably going to happen"

"I'm sure it's probably going to happen"

This two-part sentence tells us a lot about bureaucracy and the challenge of being in the middle. I heard it twice in one week from hard-working but underpowered people in organizations that should know better.

The first half, "I'm sure," is a statement of power. The speaker is trying to establish trust and authority with the customer by owning what is about to be said, speaking for the organization.

And the second half, "probably" is the waffle, the denial of the responsibility just claimed. Don't blame me!

Obviously, the symbolic logic here doesn't hold up. It's nonsensical to say sure and probably in the sentence. But it's a symptom of the impossible situation so many large companies put their front line in.

Either let them own it (not just the saying, but the doing) or teach them and empower them to hand the interaction to someone who does. You build customer loyalty and connection not by answering fast, but by engaging with respect and transparency.

       

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