joi, 28 aprilie 2016

Seth's Blog : Transformation tourism



Transformation tourism

"I bought the diet book, but ate my usual foods."

"I filled the prescription, but didn't take the meds."

"I took the course... well, I watched the videos... but I didn't do the exercises in writing."

Merely looking at something almost never causes change. Tourism is fun, but rarely transformative.

If it was easy, you would have already achieved the change you seek.

Change comes from new habits, from acting as if, from experiencing the inevitable discomfort of becoming.

       

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miercuri, 27 aprilie 2016

Seth's Blog : Just a little more



Just a little more

It's often about asking, not about what's needed.

Years ago, when I lived in California, I'd go to the grocery store nearly every day. I usually paid by check. Each time, the clerk would ask me for my phone number and then write it on the check.

When I ran out of checks, I decided to be clever and had my phone number printed on them. You guessed it, without missing a beat, that same clerk started asking me for my driver's license number (and yes, I did it one more time, and we moved on to my social security number).

The information wasn't the point. It was the asking, the time taken to look closely at the document.

It's tempting to listen to our customers ("why aren't there warm nuts in first class?") and then add the features they request. But often, you'll find that these very same customers are asking for something else. Maybe they don't actually want a discount, just the knowledge that they tried to get one.

What's really happening here is that people are seeking the edges, trying to find something that gets a reaction, a point of failure, proof that your patience, your largesse or your menu isn't infinite. Get patient with your toddler, and you might discover your toddler starts to seek a new way to get your attention. Give that investigating committee what they're asking, and they'll ask for something else.

They're not looking for one more thing, they're looking for a 'no', for acknowledgment that they reached the edge. That's precisely what they're seeking, and you're quite able to offer them that edge of finiteness.

Sometimes, "no, I'm sorry, we can't do that," is a feature.

       

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marți, 26 aprilie 2016

Seth's Blog : Perfect; could be better



Perfect; could be better

When we run a new session of the altMBA, we ask each student to write a short bio and submit a picture.

A week later, we share the nicely laid out PDF with the extraordinary class that has been assembled and then give people a week to update their bio for mistakes, etc.

Inevitably, the bios (and the photos) get better. A lot better.

It's not because people didn't try the first time. It's because being surrounded by people on the same journey as you causes you to level up.

Your path forward is pretty simple: Decide on your journey and find some people who will cause you to level up.

There are only two sessions left in 2016 for the altMBA, then we're done for the year. Check out the new application here.

 

If you're curious as to what we teach, here is some feedback from our alumni:

altMBA helped remind me that you are never too busy to do work that truly matters.  Clarissa Finks, altMBA3, Burton Snowboards

The altMBA taught me that there is no limit on empathy, or its positive and powerful application in business.  Matt Hill, altMBA3, National Parks at Night

Before the altMBA, I thought I was alone and that I needed other people's help to succeed. After the altMBA, I know that I am not alone and that the right people will succeed with me.  Thejus Chakravarthy, altMBA4, Korin

The altMBA taught me that it is my turn to speak up about things that matter, that changing the world can start with me. Heatherlee Nguyen, altMBA3, Optum (UnitedHealth Group)

The altMBA taught me that fear is not an excuse, and helped me learn how to silence my lizard brain. I am more confident, lighter, and confident in my ability to create the change in the world that I want to see. I was a dreamer, now I am a doer.  Alexa Rohn, AltMBA4, alexarohn.com

altMBA taught me that every decision, be it to ship, to sell, to connect or to understand another is rooted in emotion. The more you understand those emotions the better your product, pitch, friendship and leadership will resonate.   Alicia Johnson, altMBA4, City of San Francisco Emergency Management

The altMBA taught me that opportunity is a decision and it's mine to make.  Derek W. Martin, altMBA1, tuba

altMBA taught me the value of real and thought-out feedback.  Cory Boehs, altMBA1, Kool Foam

(Links for affiliation only).

       

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