marți, 13 decembrie 2016

Seth's Blog : When your marketplace shifts

It might happen to you. Many markets have a base (people seeking a solution), a middle (people seeking some originality, something new, something a little better) and a top (educated and passionate consumers willing to go extra miles to get...

When your marketplace shifts

It might happen to you.

Many markets have a base (people seeking a solution), a middle (people seeking some originality, something new, something a little better) and a top (educated and passionate consumers willing to go extra miles to get something special).

Here's what happens (imagine travel agents, for example, or the farmers' markets in France):

A. a disruption happens to the marketplace, instantly sucking the base out of the market. When was the last time you called a travel agent? Or, in the case of France, the hypermarche destroyed the need to wait for the weekly market to get some eggs and some carrots.

B. without a base, merchants have to struggle to attract enough business to stick around and to invest in getting better. Many of these merchants either don't have the skills, the resources or the good taste to build a business without the base. They slowly, and painfully, disappear.

C. A few flee to the top. These are the folks with great heirloom tomatoes for sale, or the ones who specialize in high-end cruises or adventure travel. But it's tough going, because without the base and the middle, every sale is on a knife's edge, every customer realizes how much power she has.

The marketplace disruption puts huge pressure on any merchant who merely created a commodity. This means vineyards, graphic designers, photographers, etc.

When you see it coming, there are only two choices:

Run like hell to a new market, or,

Move up, faster and more boldly than anyone thinks is rational.

       

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luni, 12 decembrie 2016

Seth's Blog : Two quality spirals worth avoiding

The downward quality spiral: You cut some corners, saving some time and some money. For a little while, you can coast on that. But then demand goes down, you can't get the same pricing, there's less money, which means you...

Two quality spirals worth avoiding

The downward quality spiral: You cut some corners, saving some time and some money.

For a little while, you can coast on that.

But then demand goes down, you can't get the same pricing, there's less money, which means you can't invest, which means quality goes down again, and again, and then you lose.

Or, consider the other direction:

You improve what you make, you invest the time and effort and resources and you make the best thing you can imagine.

The crowd goes wild, you get more invitations, more revenue, more opportunities.

And then you exceed expectations again.

It's great, until. Until you become paralyzed. Until you decide (mistakenly) that you are in the exceeding expectations business. That can't possibly scale forever. So you stop.

And then we all lose.

Seeing a spiral coming is the key step in avoiding it.

The productive professional realizes that keeping promises is often enough. Randomly exceeding those promises is magical. But the key is 'randomly'. Unexpected delight is priceless, and something you can deliver on.

We need you to keep showing up.

[Today, Monday, is the last day to order my titanic new collection, What Does It Sound Like When You Change Your Mind, if you want delivery before the holidays. You can find out more about it right here. I'm so pleased at how it all came together. (Canadians, alas, your copies are caught in Customs, but we're trying mightily.)

And Your Turn, my most recent full-length book can most probably get to you in time for gift giving as well. Thanks.]

       

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duminică, 11 decembrie 2016

Seth's Blog : Most vs. Enough

It's easy to be confused about the difference. "Most" as in the best, the fastest, the cheapest. "Enough" as in good enough. And that means just what it sounds like. If you run an ambulance company, you need to be...

Most vs. Enough

It's easy to be confused about the difference.

"Most" as in the best, the fastest, the cheapest.

"Enough" as in good enough. And that means just what it sounds like.

If you run an ambulance company, you need to be the fastest at response. (The "most quick"). Anything else is a reason for potential users to switch.

On the other hand, if you're delivering flowers, 'fast enough' is plenty fast.

Everyone competes on something. That thing you compete on is your most. The other things you do, those need to be enough.

The two mistakes organizations and freelancers make:

  1. They try for 'most' at things were 'enough' is just fine, and they waste their effort.
  2. They settle for 'enough' when the market is looking for the one with the 'most'.

The only way to maximize your most is to be really clear where your enough is.

       

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