miercuri, 1 decembrie 2010

SEOmoz Daily SEO Blog

SEOmoz Daily SEO Blog


SEOmoz Meetup / Presentation in San Diego, Dec. 21

Posted: 01 Dec 2010 07:26 AM PST

Posted by randfish

The holidays are right around the corner (Hanukkah actually starts tonight) and I'm excited to announce our second annual San Diego meetup is ready to rock. Tuesday, December 21st, I'll be in downtown San Diego jointly hosting a brief but substantive presentation on SEO with Jamie Smith of EngineReady, followed by some free beers and great networking.

If you haven't been to an SEOmoz meetup before, they're tons of fun, completely free, and a great opportunity to pick up some potentially new tips + tricks, too.

Seattle Moz Meetup

Seattle Meetup, January

NYC moz Meetup

NYC Meetup, October (w/ celebrity guests Jim Boykin, Ted Ulle + Greg Niland)

Pubcon moz Meetup

Las Vegas Pubcon Meetup, November

Sofia moz Meetup

Sofia Meetup, October

How can you say no to that? Especially when it also features some great presentations and Q+A:

  • Jamie Smith, Chairman + CEO of EngineReady - Beyond Google Analytics: Tools for Reporting Automation
  • Rand Fishkin, CEO of SEOmoz - Top 10 Things SEOs Have Learned in 2010

Event Details:

  • Date: December 21, 2010
  • Time: 5pm - 8pm
  • Where: The Beer Company 602 Broadway San Diego, CA 92101
  • Attire: Casual
  • Beer: Free! (at least the first few) :-)

Head on over to the Eventbrite page and register!

Register for the SEOmoz Meetup in San Diego

Look forward to seeing you there.


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A Recommendation for Google's Webspam Team

Posted: 30 Nov 2010 04:09 PM PST

Posted by randfish

First off, let me just say that there are a lot of people smarter and more experienced in scalably attacking web spam than I am working in the Search Quality division at Google and specifically on the Spam team. However, as a search enthusiast, a Google fan and an SEO, it seems to me that, all due respect, they're getting played - hard.

Word is, the Spam team's key personnel had some time off working on other projects and supposedly they're coming back together to renew the fight. I hope that's the case because the uproar about black/gray hat SEO gaming the results is worse than ever, and deservedly so. It's getting bad enough to where I actually worry that early adopters might stop using Google for commercial queries and start looking for alternatives because of how manipulative the top results feel. That behavior often trickles down over time.

Thus, I'm going to expound a bit on a tactic I discussed in my interview with Aaron for fighting what I see as a large part of the manipulation of results in Google - the abuse of anchor text rich links.

The basic problem is that if you want to rank well in Google for a high value, commercial search query like discount printer cartridges or home security camera systems, getting links with that anchor text containing those words, preferrably exact matches, is invaluable to rankings. Unfortunately, natural, editorially given links are extremely unlikely to use anchor text like that. They're more likely to use the business or website name, possibly a single relevant word or two, but finding dozens or hundreds of domains that will link with this kind of anchor text without push-marketing intervention from an SEO is next to impossible.

That means sites that earn the natural, editorial links fall behind, while those who find ways to grab the anchor text match links and evade Google's spam detection systems nab those top spots. It's been going on for 10 years like this, and it's insane. It needs to stop. Just as Google's said they'll be taking a hard look at exact match domain names, they need to take a hard look at precise matches for commercial anchor text links.

Here's the methodology I like:

Step 1: Create a list of oft-spammed, commercially-directed anchor text. With Google's resoures, this won't be hard at all. In fact, a good starting point might be something some top adsense keywords lists (this one was readily available).

Top AdSense Keywords
_
Just a sample of some of the 3,400+ phrases in one file I found
_

I suspect Google's Webspam team would have no trouble compiling hundreds of thousands of phrases like this that have a high potential for gaming and are found in large quantities of anchor text links.

Step 2: Locate any page on the web containing 3+ links with any of these anchor text phrases linking to different sites. An obvious example might look something like this:

Anchor Text Match Links

But, any collection of exact-match anchor, followed links to pages on multiple domains could be flagged by the system.

Step 3: Have manual spam raters spot check through a significant sample size of the pages flagged by this filtration process (maybe 5-10,00) and record the false positives (pages where Google would, legitimately want to count those links).

Step 4: If the false positives follow some easily identifiable pattern, write code to exclude them and their ilk from the filtration system. If the pattern is tougher to detect, machine learning could be applied to the sample, running across the positives and false positives to identify features that give an accurate algorithmic method for filtration.

Step 5: Devalue the manipulative links by applying the equivalent of a rel="nofollow" on them behind the scenes.

Step 6: Create a notification in Webmaster Tools saying "we've identified potentially manipulative links on pages on your site and have removed the value these links pass." Add this notification to 60-75% of the sites engaged in this activity AND write a blog post saying "we've applied this to 65% of the sites we've found engaging in this activity." If webmasters send re-consideration requests that they believe the filter caught false positives, you can send these back through Step 4 for evaluation and refinement.

Step 7: Create a flag in the PageRank toolbar for these same 60-75%, making the PR bar appear red on all the pages of the site. Announce this on the Webmaster Blog as well, noting that "65% of the sites we know about have been flagged with this."

Red PageRank Bar
_
That's gonna scare a lot of webmasters

Step 8: Watch as search quality improves from the algorithmic filtration of manipulative link power and less spam is created as link buyers and spammers realize their efforts are going to waste.


Is this plan foolproof? No. Are there loopholes and messiness and ways clever spammers will work around it? Absolutely. But the folks I've talked to about this agree that for a huge quantity of the most "obvious" webspam via link manipulation, this could have a big, direct, fast and scalable impact. The addition of steps 6 and 7 would also send a much needed message that site owners and content creators would hear and feel loud and clear, while creating enough uncertainty about the value of the non "marked" sites to cause a behavioral shift.

Maybe Google's already thought of this and shot it down, maybe they've already implemented it and we just think all those anchor text rich links are helping, but maybe, this thing has legs, and if it does, I hope Google does something. I'm bombarded so often with the question of "isn't Google irrelevant now?" and "hasn't SEO ruined Google?" that I'm fairly certain action's needed. This type of manipulation seems to me the most obvious, most painful and most addressable.

Looking forward to your comments, suggestions and ideas - undoubtedly my concept is riddled with holes, but perhaps with your help, we can patch it up.

p.s. Yes, conceptually we could create a metric like this with Linkscape and show it in the mozBar and via Open Site Explorer and/or the Web App, but I'm not sure how accurate we could be, nor do I think it's the best way to help web marketers through software (given our dozens of priorities). However, the fact that our engineering team thinks it's relatively simple to build means it must be equally (if not more) simple for Google.


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Behind-the-Scenes Video: The White House Christmas 2010

The White House Your Daily Snapshot for
Wednesday Dec. 1,  2010
 

Behind-the-Scenes Video: The White House Christmas 2010

Today, First Lady Michelle Obama will kick off the holiday season by welcoming military families who organize a local branch of the Marine Corps Reserve Toys for Tots drive to the White House. This year’s theme is Simple Gifts - a celebration of friends and family, hearth and home, and the simple things that bring joy at Christmas.

Watch a behind-the-scenes video of the making of Simple Gifts:

In Case You Missed It

Here are some of the top stories from the White House blog.

The President on His Bipartisan Meeting: "The Beginning of a New Dialogue"
The President talks about the issues discussed in meeting with bipartisan Congressional leaders and his hope for cooperation going forward.

President Obama on the DOD Report on Don’t Ask, Don’t Tell
The President again urges Congress to repeal “don’t ask, don’t tell” because "it weakens our national security, diminishes our military readiness, and violates fundamental American principles of fairness and equality by preventing patriotic Americans who are gay from serving openly in our armed forces."

Turning the Page on Discrimination at USDA
Tom Vilsack, Secretary fo Agriculture, writes on the Claims Settlement Act and Pigford class action lawsuit.

Fulfilling Our Promise in Indian Country
Secretary Salazar discusses the Congressional approval of five major settlements for Indian country that are nothing short of historic.

Today's Schedule

All times are Eastern Standard Time (EST).

9:15 AM: The President and the Vice President receive the Economic Daily Briefing

9:30 AM:  Bipartisan Fiscal Commission WhiteHouse.gov/live

10:15 AM: The President and the Vice President receive the Presidential Daily Briefing

10:45 AM: The President meets with senior advisors

12:30 PM: First Lady Michelle Obama Speaks at Holiday Decoration Press Preview WhiteHouse.gov/live

12:45 PM: The President has lunch with D.C. Mayor-elect Vince Gray

1:30 PM: World AIDS Day Event WhiteHouse.gov/live

2:15 PM: Briefing by Press Secretary Robert Gibbs WhiteHouse.gov/live

3:00 PM: The President and the Vice President meet with General Powell

WhiteHouse.gov/live Indicates events that will be live streamed on WhiteHouse.gov/live.

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Michael Gray - Graywolf's SEO Blog

Michael Gray - Graywolf's SEO Blog


5 Ways to Get More Customer Referrals

Posted: 01 Dec 2010 08:00 AM PST

Post image for 5 Ways to Get More Customer Referrals

Every business will probably agree that customer referrals are awesome!  Not only do they have a much lower acquisition cost than customers obtained from traditional marketing efforts, but conversion rates are usually much higher as well.   The amount of referral business you have is a good measure of success of your marketing efforts.  There are numerous ways to get referrals from your customer base and the sections below will outline a few of them.

Satisfy Your Customers

It may be a simple idea, but providing a great product or service your customers love will naturally get you referrals.  The idea is to have something your customers truly love.  For some industries it can also be what your company stands for, such as environmentalist.  If you are lucky to have a very unique product or service, you may also be able to get many of them to talk about it on social media sites.  The more a customer loves your product, the more likely they will want to tell or brag to their friends about it.

After they Order or Sign Up

For many businesses, a great time to ask your customers for a referral is after they placed their order or signed up for your services.  For example, our company mails out hand written thank you cards to every customer that signs up for our merchant account service.  We also include a flier in the card asking for customer referrals as well.  If you sell a product, you could have the person that packages it write a very short message on the packing slip asking for a referral.  Not only will it show that someone took the time to handle their package with care, but also a few seconds to write a personal message.

Customer Service Issues

Let’s say you have a customer call in with a complaint or customer service issue.  How can you turn this into a positive thing?  If you take care of their issue and make them a satisfied customer once again, that would be a great time to ask for a referral.  People can feel obligated to return the favor when you help them out with their issue, even if it is your fault.  This can be done after the issue is resolved while you still have them on the phone or even with a follow up email.

Product Reviews

Any business that sells a product online should have the ability for customers to post product reviews.  A product review in essence  is someone speaking out that they vouch for the product.  According to some online research, over 70% of online shoppers read product reviews before buying.  When was the last time you purchased something online?  Did you look at the reviews to see what others were saying?

Offer Incentives

When you ask for referrals, it can be a great idea to offer some type of incentive when it is appropriate.  If you offer a fairly profitable product or service, you may want to offer cash as an incentive.  For example, we offer our merchants a $50 referral fee for every customer they refer to us.  Another idea would be to offer them a discount off of their next purchase.

Curtis with Gotmerchant.com has been helping small businesses accept credit cards for the past 8 years.  They offer an award winning merchant account service with a level of personal service unmatched by most of their competitors.

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5 Ways to Get More Customer Referrals

Seth's Blog : Who owns Wikipedia?

[You're getting this note because you subscribed to Seth Godin's blog.]

Who owns Wikipedia?

You have probably noticed the big banner ads with Jimbo Wales' smiling face on them... they show up whenever you visit Wikipedia, the single most useful destination online.

The question: why are they there?

After all, if Wikipedia ran Google ads in the sidebar just three days a year, they'd pay for all of their operating expenses.

I haven't talked to Jimmy about this, but here's my guess, one that applies to other community-funded efforts: If the user supports it, she owns it. If support comes from anonymous government money, or some corporate sponsorship, then the interactions don't matter so much, and it's more distant from you.

I would bet than any charity or cause that gets involvement from its supporters (and I believe that volunteer support is worth more than cash) outperforms equally well-funded organizations that don't have as deep a connection.

In other words, you own Wikipedia.

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