miercuri, 15 iunie 2011

SEOmoz Daily SEO Blog

SEOmoz Daily SEO Blog


Presenting the #MozCon 2011 Agenda

Posted: 15 Jun 2011 08:31 AM PDT

Posted by jennita

Over the past couple months, we've had lots of MozCon logopeople asking about the full agenda for MozCon. Well my friends, I'm super excited to announce that the agenda is complete! As Rand mentioned in his initial post, we have a ridiculously amazing speaker lineup. Where else can you get the likes of Avinash Kaushik from Market Motive, Melanie Mitchell from Digitas, Alex Schultz from Facebook, Stefan Weitz from Bing and so many others in one place for three days of online marketing training. No, but seriously. For only $899 (PRO members), you get 3 days of training, networking, breakfast, lunch and get a first hand glimpse at something we're launching at Mozcon. Whee!

Ok, so let's jump right into this agenda. Take a gander, then head on over to register! Oh, and if you're not PRO & want the PRO price, sign up here.

 

What To Expect

  • Learn advanced strategies and techniques from the most respected authorities on SEO
  • Preview new SEOmoz PRO features before anyone else and provide feedback to guide its future
  • Network with SEO and online marketing professionals from all over the world and meet the MozStaff

Full Agenda

Day 1: July 27, 2011

  • 8:00am - 9:00am Breakfast
  • 9:00am - 9:05am
    • Introduction to MozCon
    • Speaker: Rand Fishkin
    • Format: 5 minute informal presentation
  • 9:05am - 9:30am
    • Unveiling SEOmoz’s Latest Project
    • Speaker: Rand Fishkin
    • Description: This long-awaited project is going to make lives easier and better for SEOs everywhere. We can’t wait to share it with you the morning of launch day!
    • Format: 25 minute formal presentation, No Q+A
  • 9:30am - 10:00am
    • Maximizing the Power of Retargeting
    • Speaker: Joanna Lord
    • Description: This new form of advertising has low adoption and high ROI - our favorite kind of opportunity. Joanna will show you not only how retargeting works, but how to maximize your return and get creative with available options.
    • Format: 22 minute formal presentation, 8 minute Q+A
  • 10:00am - 11:00am
    • Turning Google Places Pain into Gain
    • Speaker: David Mihm
    • Description: Local, maps and places has always held great opportunity for those who know how to execute. In this presentation, one of the leading authorities on Google Places, David Mihm, will show how to take advantage of the strange twists, turns and awkward missteps in Google’s local offering to earn rankings and traffic from local queries.
    • Format: 45 minute formal presentation, 15 minute Q+A
  • 11:00am - 11:15am
    • Morning Coffee Break
  • 11:15am - 12:00pm
    • Design that Drives Action
    • Speaker: Bryan Zmijewski
    • Description: Bryan’s experience with dozens of the world’s most transformative startups has given him unique insight into how users behave on the web and what drives lifecycles of customer success. In this talk, he’ll dive deep into the psychology of web users and show powerful examples to help illustrate how marketers can think beyond a single landing page and earn powerful bumps in sales through conversion actions.
    • Format: 35 minute formal presentation, 10 minute Q+A
  • 12:00pm - 12:35pm
    • Insanely Creative Ways to Make Your Audience Spread the Word
    • Speaker: Bob Rains
    • Description: Few people on the planet have held such diverse and interesting positions as Bob Rains, and even fewer have had his success. Bob’s talk will share amazingly cool creative strategies and how to overcome internal + external roadblocks that would seek to impede a great marketer’s ideas.
    • Format: 25 minute formal presentation, 10 minute Q+A
  • 12:35pm - 1:30pm Lunch
  • 1:30pm - 2:15pm
    • Automating + Scaling Keyword Research
    • Speaker: Richard Baxter
    • Description: How to take keyword data and turn it into a scalable, high-converting information architecture has always been a massive challenge. No more. Richard’s talk centers on a repeatable framework and methodology for solving this vexing problem for sites of any size.
    • Format:  35 minute formal presentation, 10 minute Q+A
  • 2:15pm - 2:45pm
    • Forget the Ads: How to Brand “Organically”
    • Speaker: Jamie Steven
    • Description: As SEOs, we’ve often left branding strategy and tactics to others. With the convergence of search, social and usage data, it’s clear that a great SEO strategy needs a great brand. In this talk, Jamie will share practical, actionable tips for how technical marketers can use branding to win the search rankings, social sharing and all of organic web marketing.
    • Format: 22 minute formal presentation, 8 minute Q+A
  • 2:45pm - 3:00pm
    • Afternoon Break
  • 3:00pm - 3:45pm
    • Content Strategy: What Works (and What Doesn’t)
    • Speaker: Ian Lurie
    • Description: Get an inside look at the content creation strategy used by Portent to make their clients mores successful on the web. Ian will share how his agency has produced works that have earned links, rankings, social sharing and conversions and how you can repeat this process yourself.
    • Format: 35 minute formal presentation, 10 minute Q+A
  • 3:45pm - 4:30pm
    • International SEO: Analyzing What Makes a Site Rank in One Country vs. Another
    • Speaker: Hannah Smith
    • Description: In addition to providing actionable advice on how best to tackle International SEO; with the help of Distilled’s talented research team, Hannah sets out to prove which international ranking factors are really important; and therefore how to leverage the right signals to achieve multi-nation dominance (or the right single nation targeting).
    • Format: 35 minute formal presentation, 10 minute Q+A
  • 4:30pm - 5:15pm
    • Marketing Smarter, Not Harder: Real World Bootstrappers that Won and the Tactics that Got them There
    • Speaker: Tony Wright
    • Description: Whether you're marketing for a big brand or an upstart, you're often asked to produce results with limited funding and support.  Tony will walk through real world David and Goliath stories where under-resourced marketing efforts got outsized results.
    • Format: 35 minute formal presentation, 10 minute Q+A
  • 8:00pm - Midnight
    • SEO Meetup! More details to come

Day 2: July 28, 2011

  • 8:00am - 9:00am Breakfast
  • 9:00am - 9:45am
    • How to Earn Outsized Returns in Paid Search
    • Speaker: Bill Leake
    • Description: The problem with PPC is always the price. Bids are too high, competition is too tough and it’s unfeasible to get a truly high ROI from buying paid search ads anymore, right? Wrong. Using creativity and uncommon tactics, Bill’s devised and will share awesome ways to get around the competition and do remarkable things, even in a budget-constrained environment.
    • Format: 35 minute formal presentation, 10 minute Q+A
  • 9:45am - 10:30am
    • Schema-ing: How to Catch the Wave for the Next Generation Web
    • Speaker: Stefan Weitz
    • As the director of Bing, Stefan’s insanely qualified to truly predict the future of web search. In this presentation, he’ll be sharing the next generation of data + metrics the engines will care about and how we, as marketers, can prepare early and win big.
    • Format: 30 minute formal presentation, 15 minute Q+A
  • 10:30am - 10:45am
    • Coffee Break
  • 10:45am - 11:30am
    • Long Tail SEO in a Post-Panda World
    • Speaker: Matthew Brown
    • Description: Now that Google’s punishing content farms and judging the usefulness, design, layout and happiness generated by our pages, long tail SEO is riskier than ever. Unless... you listen to Matt, who’ll share battle-hardened techniques for winning the tail.
    • Format: 35 minute formal presentation, 10 minute Q+A
  • 11:30am - 12:00pm
    • Paid+Organic: Better Together
    • Speaker: Melanie Mitchell
    • Description: When your brand and/or generic terms rank #1 in organic search, it’s wise to ignore paid search, right? Not necessarily... Melanie will walk you through the pros and cons using in-depth case studies of how to leverage the power of running both paid and organic search together to maximize performance... even if you rank in the top results of organic search.
    • Format: 22 minute formal presentation, 8 minute Q+A
  • 12:00pm - 1:00pm Lunch
  • 1:00pm - 2:00pm
    • How to Earn the Links the Lazy Link Builders Buy
    • Speaker: Wil Reynolds
    • Description: Sure, you could go buy those links and risk your site’s standing with Google (and your SEO reputation). Or, you could follow Wil’s always creative, engaging and passionate advice for how to earn links the white-hat, long-term way.
    • Format: 45 minute formal presentation, 15 minute Q+A
  • 2:00pm - 2:45pm
    • Oyster Hotels: A Case Study in SEO
    • Speaker: Eytan Seidman
    • Description: In 2007, Eytan left his role as search engineer at Microsoft and moved to the startup world, where he took on the remarkably competitive hotels vertical. 4 years later, Oyster.com is one of the most successful travel startups on the web and Oyster’s rankings are consistently in the top 10. See what worked, what didn’t and which metrics mattered in this remarkable story.
    • Format: 35 minute formal presentation, 10 minute Q+A
  • 2:45pm - 3:15pm
    • Leveraging Community for SEO + Social Boosts
    • Speaker: Jen Lopez
    • Description: Jen Lopez has proven herself to be among an elite group of web community managers. In the last 2 years, she moved from an SEO consulting role to scaling SEOmoz’s social, site and search profiles to astounding heights. Learn how she does her job, including the tools, processes and metrics that matter for success.
    • Format: 22 minute formal presentation, 8 minute Q+A
  • 3:15pm - 3:30pm
    • Afternoon Break
  • 3:30pm - 4:15pm
    • Conversion Rate Optimisation: Developing A Process To Increase Market Share
    • Speaker: Stephen Pavlovich
    • Description: To be great at conversions requires hundreds of right moves and few of the wrong ones. It’s a complex, challenging art, but Stephen’s done it successfully for dozens of sites and, in this presentation, will walk through the process that’s brought his clients massive improvements in visitor:conversion ratio.
    • Format: 35 minute formal presentation, 10 minute Q+A
  • 4:15pm - 5:00pm
    • Facebook’s Hidden Marketing Opportunities
    • Speaker: Alex Schultz
    • Description: As director on Facebook’s Growth team, Alex knows the Facebook platform like few others. In this talk, he’ll share the hidden corners of social tools, APIs and marketing opportunities and provide actionable tips that every site can use to reach more than 500 million web users.
    • Format: 35 minute formal presentation, 10 minute Q+A
  • 5:00pm - 5:30pm
    • TBD
  • 6:30pm - Midnight
    • Party at the Garage! (see photos below from last year!)

 

Day 3: July 29, 2011

  • 8:30am - 9:30am Breakfast
  • 9:30am - 10:30am
    • How Big Brands Can Compete in Tough SERPs without Risk
    • Speaker: Adam Audette
    • Description: The temptation is always there - just spend $50K/month and you, too, could have pages of middling quality and low interest levels ranking atop the results. The reality is that real risk and unsustainability accompanies link buying and other gray/black hat practices. In his presentation, Adam will show how big brands, including those that are his clients, achieve remarkable results while staying entirely within the search guidelines. He’ll provide specific, repeatable alternatives to cloaking, link manipulation and overly-aggressive SEO so you can provide a great experience for both users and engines.
    • Format: 35 minute formal presentation, 10 minute Q+A
  • 10:30am - 11:15am
    • TBD
    • Speaker: Martin MacDonald
    • Description: TBD
    • Format: 35 minute formal presentation, 10 minute Q+A
  • 11:15am - 12:00pm
    • Going Viral on Facebook: How to Earn Gobs of Likes + Shares
    • Speaker: Merry Morud
    • Description: At Aimclear, folks know social media marketing like the back of their hand. Merry’s here to share that knowledge and show how to design a strategy and execute tactically to win the hearts and minds of those on Facebook.
    • Format: 35 minute formal presentation, 10 minute Q+A
  • 12:00pm - 1:00pm
    • Lunch
  • 1:00pm - 1:45pm
    • How to Brainstorm + Design the Best, Most Viral Content You’ve Ever Made
    • Speaker: Kate Morris
    • Description: Once you’ve got the right idea and a plan to execute, building viral content is easy (OK, maybe not easy, but easier). Kate’s here to help with those first two steps - finding the right niches of content to fill and designing the blueprints for great content. With her actionable advice, you’ll be able to generate remarkable works that will carry your brand far and wide.
    • Format: 35 minute formal presentation, 10 minute Q+A
  • 1:45pm - 2:45pm
    • Measure the Right Things and Achieve Magical, Analytics Awesomeness
    • Speaker: Avinash Kaushik
    • Description: As marketers, we often fall in love with the wrong metrics and optimize/report in ways that don’t move the business goals forward. In this talk, Avinash will show a simple, powerful process to focus on and measure the right metrics, then customize your tools to make magical awesomeness an everyday event.
    • Format: 45 minute formal presentation, 15 minute Q+A
  • 2:45pm - 3:00pm
    • Afternoon Break
  • 3:00pm - 3:45pm
    • Social Design: How to Co-Mingle Social Features & Earn Traffic
    • Speaker: Mat Clayton
    • Description: Facebook, Twitter and other sites offer embeddable features that can have a remarkable impact on your site’s ability to gain both social traffic and sharing/liking metrics. Learn from Mat’s impressive repertoire of case studies on how to make the new, embeddable power of social media yours.
    • Format: 35 minute formal presentation, 10 minute Q+A
  • 3:45pm - 5:00pm
    • Head to Head: Stealing from the Web’s Best
    • Speakers: Rand Fishkin + Will Critchlow
    • Description: For this, Will + Rand’s 6th head to head battle, they’ll be taking a line from Picasso: “Good artists borrow. Great artists steal.” Watch as they compete for the best presentation by showing off amazing marketing tactics of all kinds from dozens of the web’s most illustrious success stories. From remarkable uses of data to fiendishly clever social strategies to email, display, design + more, Will and Rand will pull out all the stops to win your vote (held directly following their talks) for best presentation.
    • Format: 2 X 35 minute presentations, 5 mins vote tallying, No Q+A
  • 5:00pm - 6:00pm
    • “Give it Up”
    • Speakers: All in Attendance
    • Format: 2 minute tip from each speaker + 30 min Q+A
  • 6:00pm - Whenever
    • TBD

What People Are Saying

Check out what some of our attendees from last year said about the conference!

The SEOmoz Training Seminar is an important event that cannot be missed. Every year I walk away with great resources and fantastic tools that I can implement immediately.
Peter N. Vatistas
Director of Internet Marketing
Russ Lyon Sotheby's International Realty
Hands down the best professional event I've ever attended! Tons of practical, relevant content with no fluff. A must-attend for any SEO.
Jeff Perkins
SEO Product Manager
Eventful
Before the SEOmoz PRO training I had some seriously technical questions and was satisfied to leave the conference with all of them answered. Not only were the presentations phenomenal but the networking opportunities were perhaps once in a lifetime.
Adam Humphreys
CEO
Making 8 Inc.
Engaging and interactive speakers, simple decks, and outstanding concepts. This content is mandatory for quality SEO but is profoundly relevant to the larger task of strategically positioning any company to the globally-connected community.
Jeanie Walker
Marketing Director
Dinerware
 

Whew! Are you wowed yet? Because I sure am. This is one amazing agenda! If you have any questions, feel free to ask in the comments. We look forward to seeing you in Seattle!

 


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5 Warning Signs of a Bad SEO Client

Posted: 14 Jun 2011 05:51 PM PDT

Posted by jsturgeon

I just walked away from a lot of money.

After two months of research, proposals, and negotiations I turned down a deal that would have brought my freelance income to a new level. But I would have been miserable.

My prospective client had no shortage of funds. There was nothing shady about their business. I just didn't want to deal with them.

I used to say "yes" to everything. I took on any client that would sign on the dotted line. In my zealousness to build a business, I neglected to find the "right" clients and settled for anyone who would cut a check. This led to sleepless nights, wasted time, and poor results. In my opinion, a successful business deal isn't just getting paid. Success is when both parties (client and consultant) can agree on realistic goals; once those goals are met, both are satisfied with the results.

You are the professional. You know what will work and what won't work. If you give the client whatever they ask for, it's not going to help their business in the end. Learn how to balance input from the client about their industry and business goals with a reasonable plan of action that you produce.

Value your time...and the client's. In my recent experience, I made the mistake of conducting keyword research and competitive analysis for free. I did this as an act of good faith, since there was a lot of business on the table. But without any skin in the game, the prospective client was indecisive and nit-picky over just about everything.

TAKEAWAY: If you are in negotiations and want to sweeten the deal, charge for your research upfront. If the client signs, then you can credit a percentage of that fee towards the first month of their bill. Treat it like a deposit. Essentially, my prospective client wanted me to act as an SEO machine, where he remained firmly at the controls. He wanted a puppet that he could manipulate based on tips he's read online (but never actually implemented). Not a road I wanted to take. In spite of this lost opportunity (or avoided disaster depending on how you see it), I have come away with a short list of red flags, which I'm hoping will protect you from getting involved with clients who will waste your time and energy. Seriously, sometimes the paycheck really isn't worth the blood, sweat and tears you will invest.

5 Warning Signs of a Bad SEO Client:

  1. They name-drop books, blogs, and other SEO-related materials in nearly every conversation.
  2. They insist on web design gimmicks that detract from the user experience.
  3. They demand results on an unrealistic time table.
  4. They protest your rates on the basis that there are, "tons of SEO software options available on ClickBank for $97".
  5. They ask for keyword research and then override your findings with their "sense" of what their firm should rank for.

Looking forward to hearing your additions to this list!

p.s. from Rand: This post got a lot of positive reactions, and has some great comments, too, so we're sending it to the main blog. I can empathize here myself, having run a barely-scraping-by consulting business for the first 6 years of my career (1999-2005).


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Make Facebook Comments Box Indexable by Search Engines

Posted: 14 Jun 2011 03:28 PM PDT

Posted by Roy Peleg

Dear SEO friends,

Recently I considered implementing the Facebook Comments Box in several sites. I tried to consider the pros and cons.

The obvious pros were (there are more):

  1. By default comments will be posted to the user's wall (though they can disable this), which can potentially create a lot of organic traffic and buzz.
  2. Fight spam as the user need a Facebook account to post a comment, which help fight agains most eviil spam bots out there (not to mention Facebook is at your side to stop the spammers as you can report the account and assist having it blocked).
  3. Facebook implemented a ranking algorithm that promotes comments which are more valuable

The two obvious cons were (there are more):

  1. Users need a Facebook account to post a comment
  2. Posts are not crawlable as they are loaded in an iFrame

The first one is an issue no doubt (for some more than others), but the second one is the critical one as far as I'm concerned. I almost gave up of the whole idea but after long researching I found a very valuable comment by a guy who identified himself as an engineer on the Facebook Platform team when asked about the crawlability of the comments. The guy said that there is a way to export the comments for any given URL with the help of a simple script (can be done in multiple programming languages). I don't know why didn't this make waves in the SEO world as I know that it's a common belief that Facebook comments aren't indexable and that they are closed behind the "Facebook walled Garden".

Here is a link to the script the guy offered (in PHP): http://www.rayhe.net/fb/comments.phps
Here is the resulting output of the script: http://www.rayhe.net/fb/comments.php

I was amazed by the simplicity of the code and that no authentication is needed. If you'll examine the code you'll also see that the comments can be styled easily to fit any site's layout. So basically you can now use Facebook Comments Box on your site and serve GoogleBot (or any other crawler/browser agent) with the comments to have them crawled & indexed. Obviously this won't be considered as cloaking as you're serving Google exactly what the users see (just like creating an HTML version for a Flash website).

One important point, I noticed that not all the comments are exported. Seems that for URLs with many comments (100s or 1,000s) only part of the comments are exported using the supplied code. It may be a bug or something by design, anyway, this requires more research.

Don't know about you, but this made me smile. I hope you'll find this useful as well, at least I think that now using Facebook comments is much more appealing.
 

Cheers,

Roy

P.S,
This of course opens the door for a lot of black hat SEO tricks, I'll let your imagination go wild :-)

Note from Jen: We got a lot of comments last week on our post about Facebook Marketing Tactics You Might Not Know About asking about Facebook comments. Hopefully this helps answer some of those questions. :)


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President Obama in Puerto Rico: More Than Just History

The White House Your Daily Snapshot for
Wednesday, June 15, 2011
 

President Obama in Puerto Rico: More Than Just History

Learn more about the trip and see more photos.

 

President Barack Obama, with Governor Luis Fortuno, First Lady Luce Vela de Fortuno and Rep. Pedro Pierluisi, listen to traditional, instrumental song played by children, on the Interior Patio at La Fortaleza, the official residence of the Governor of Puerto Rico, in San Juan, Puerto Rico, June 14, 2011. (Official White House Photo by Pete Souza)

In Case You Missed It

Here are some of the top stories from the White House blog.

President Obama Visits Puerto Rico
President Obama travels to San Juan, Puerto Rico and discusses the steps Puerto Rico is taking to win the future. View photos from the trip and watch video of the President's remarks.

Can Energy Efficiency Help You Get a Job?
Developing the market for building energy upgrades will attract the investment and create the jobs that will put America’s building industry to work making American businesses more efficient and competitive.

Building a Culture of Efficiency Across the Federal Government
The Department of Homeland Security (DHS) makes an unprecedented commitment to efficiency and fiscal discipline in order to best support frontline operations.

Today's Schedule

All times are Eastern Daylight Time (EDT).

9:00 AM: The Vice President will hold the next meeting of the bipartisan, bicameral group of Members of Congres to continue to work on legislative framework for comprehensive deficit reduction

9:45 AM: The President receives the Presidential Daily Briefing

11:15 AM: The Vice President meets with Senator Lindsey Graham

12:45 PM: Briefing by Press Secretary Jay Carney WhiteHouse.gov/live

2:00 PM: The President and Vice President receive an economic briefing

4:30 PM: The President and the Vice President meet with Secretary Gates

5:35 PM:The President hosts military fathers and their children for a screening of Cars 2 from Disney/Pixar

6:00 PM: The President meets with senior advisors

7:00 PM: The President and First Lady host Congressional Picnic at the White House; the Vice President also attends WhiteHouse.gov/live

WhiteHouse.gov/live Indicates events that will be live streamed on WhiteHouse.Gov/Live

Get Updates 

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What Makes a Good Corporate Blog Graywolf's SEO Blog

What Makes a Good Corporate Blog Graywolf's SEO Blog


What Makes a Good Corporate Blog

Posted: 14 Jun 2011 10:16 AM PDT

Bar in Amsterdam

When I talk with new, existing or potential clients about blogging or content marketing strategies, many of them are confused about how to run a good corporate blog. How do they write about things that customers and potential customers will find interesting or link worthy without being too salesy or too pushy. In this post, I’ll take a look at what I consider to be some bad examples and, more importantly, some good examples.

they educate me or make me want to experience something without hard selling me the way a timeshare salesman does …
It’s no secret that I play in the travel space myself and for a few clients, and I read quite a few travel blogs. In my example, one of the worst travel blogs comes from Orbitz. They have post after post filled with nothing but self referential sales posts. Do people want travel deals where they save money? Absolutely. But let’s be honest: the Orbitz posts are hardly deals. IMHO they are a textbook 101 case of brands abusing authority status and wrapping links around unexceptional, thin content.

What’s an example of a good travel blog? British Airways. What makes it good? Posts like this about historic bars in Amsterdam. They do an excellent job of highlighting the reasons why I would want to travel to Amsterdam and what will be interesting and exciting to see when I’m there. Simply put, they educate me or make me want to experience something without hard selling me the way a timeshare salesman does.

It may be easy to romanticize travel to places like Paris, but what if you sell an informational product? Some of my favorite informational blog include 37 signals, GTD Times blog, Evernote, and Trendwatching. In the case of the first three, they mix in posts about life/work organization, optimization, and productivity with some very light selling. Another important aspect of these blogs is the real life examples, case studies, or uses. There’s an old saying, “let one thousand flowers bloom”: in this case, it means that when you let your customers use your products in ways you didn’t expect or intend, sometimes you get amazing results. For example, I doubt Evernote thought a street food cart vendor would use their product when they built it, but the cart vendor did, and Evernote featured it on their blog.

Click here to view the embedded video.

What if you sell a product, a completely boring, unsexy product like flour? Look at what the folks at King Arthur Flour do on their blog. It would be easy to write simple product descriptions and maybe offer a coupon or sale for the product. Instead, they take an educational approach. One of the core concepts of the blog is recipes and showing people how to cook better. Flour is primarily a baking product; however, look around the blog and you can see that they talk about all sorts of recipes, even ones that don’t include flour … like ice cream.

So what are the takeaways from this post on What Makes a Good Corporate Blog:

  • Use your company blog as a way to reach your customer, not just sell to them.
  • Use your blog to teach your customers about what they gain by using your product or service.
  • Show them how your product or service can make their lives better or easier.
  • Tell a story, don’t just pitch your product.
  • Don’t be afraid to showcase unusual or unexpected uses.
  • Educate and inform first, sell as a secondary function.

photo credit: Creative Commons LicenseCountry Boy Shane

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What Makes a Good Corporate Blog

Seth's Blog : Giving umbrage

Giving umbrage

Funny how umbrage is always taken, but rarely given.

"I can't believe the item they sent me was navy blue! I ordered light blue! I will never, ever buy from them again and I will tell all my friends."

Like little kids begging mom for a treat after a skinned knee, the newly empowered consumer feels compelled to share every slight, no matter how small or how imagined.

The thing is, consumers are complaining to the wrong companies about the wrong things.

Organizations that shut out consumers, politicians that don't listen, companies that are willfully isolated--these folks aren't the ones that get yelled at. So we yell at the few companies that are actually trying and actually listening, rewarding their goodwill with a good public flogging.

It's the long-term ripoffs, the business models built on misleading people and the subtle but serious health and financial threats we ought to be whining about instead.

But, apparently,  it's more fun to concentrate on the trivial and give it a good loud vent.

 

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