joi, 3 mai 2012

Penguins, Pandas, and Panic at the Zoo

Posted: 02 May 2012 11:46 AM PDT

Google’s war on lovable critters escalated on April 24th with the release of the “Penguin” update (originally dubbed the “webspam update” by Google). While every major algorithm update causes some protest, post-Penguin panic seems to be at near record levels, worsened by weeks of speculation about an “over-optimization” penalty. Webmasters and SEOs are understandably worried, and many have legitimately lost traffic and revenue. Before you go out and burn your website to the ground for fear of a penguin in the pantry, I want to offer some advice on how to handle life after an algorithm update.

1. What We Know

First, let’s review what we know. I’m going to break the rules of blogging and recommend that you stop and read this level-headed Penguin post by Danny Sullivan. It covers some of the basics and is the most speculation-free post I’ve read on the subject so far. Glenn Gabe also had a good post on potential Penguin factors. There’s still a lot of speculation, but likely culprits include:

Aggressive exact-match anchor text
Overuse of exact-match domains
Low-quality article marketing & blog spam
Keyword stuffing in internal/outbound links

Many people have suggested low-quality link profiles in general, but analysis of Panda has been complicated by Google’s recent attack on link networks, which seems to have been manual and has probably been going on for weeks. The overlap has made analysis difficult, so let’s take a quick look at the timeline.

What’s the Timeline?

The official roll-out date for Penguin was April 24th, and it seems to have rolled out, for the most part, in a single day. Unfortunately, it came on the heels of other events. On April 19th, Panda 3.5 rolled out (most likely a data update). On April 16th, a data glitch caused a number of sites to be mistakenly tagged as parked domains. Throughout April (and weeks before Penguin), Google started sending out a large number of unnatural link notices via Google Webmaster Tools. Sadly, it seems that April really was the cruelest month.

How Bad Was It?

Google officially claimed that Penguin impacted about 3.1% of English queries, compared to Panda 1.0’s 12%. Since rankings change daily – even hourly – even with no updates, these numbers are nearly impossible to confirm, but it does appear that the impact of Penguin was immediate and substantial. This is an internal SEOmoz graph of Top 10 ranking changes around April 24th (please note that the Y-axis is scaled to accentuate changes):

Graph of Top 10 changes (Penguin vs. Panda 3.5)

Pardon the slightly cryptic nature of this graph – it’s for an upcoming project – but the core point is that the impact of Penguin dwarfed either Panda 3.5 or Google’s 4/16 glitch.

Is It Going Away?

In a word: no. Penguin wasn’t accidental, and Google is clearly serious about combatting spam tactics that have been lingering for too long. As you can see from the graph, it doesn’t appear that there were any major reversals in the few days since Penguin rolled out. Does that mean Google won’t make ANY adjustments? Of course not – it’s entirely likely that they’ll continue to tweak Penguin.

For comparison’s sake, remember that Panda 3.5 came 14 months after the initial launch of Panda 1.0. We’ve come a long way since the monthly “Google Dances” of 2003. Keep in mind, though, that Panda was somewhat unique – we believe that it feeds multiple variables into a single ranking factor that gets updated outside of the real-time index. There’s currently no compelling evidence to suggest that Penguin works in the same way. The Penguin update appears to be integrated directly into the main algorithm, like a more traditional Google update.

2. What to Do

Given the overlapping timelines, this advice applies to any Google update, and not just Penguin. The algorithm is changing constantly (Google reported 516 changes in 2010, and that rate seems to be accelerating), and I want to give you the tools to survive not just Penguin, but Zebra, Skunk, Orca, and any other black-and-white animals Google can ruin…

DO Take a Deep Breath

I’m not trying to be condescending or to minimize any losses you may have suffered. Over 17 years of working with clients, I’ve learned that panic almost never makes things better. No matter how hard Penguin hit you, you need to stop, take a breath, and assess the damage. Dig into your analytics and find out exactly where you sustained losses. Segment your data (by channel, engine, keyword, and page) as much as possible. It’s not enough to know that you lost traffic – you need to be an expert on exactly which traffic you lost.

DO Check the Timeline

Even though the overlapping timelines make analyzing the core Penguin factors difficult, the actual timeline when Penguin rolled out is clear. If you saw major traffic losses between Thursday, April 24th and Friday, April 25th, odds are good that Penguin is at least part of the problem.

DO Double-check IT Issues

I can’t tell you how many times I’ve been involved in a Q&A or consulting situation where a website owner was 100% sure they had been hit by an algorithm update, only to have their 17th message to me go something like this:

Oh, by the way, our site was down for 3 days a couple of weeks ago, right before our rankings dropped. I’m sure this wasn’t the problem, but I just thought I’d let you know.

Um, erp, what?! I’ve died a little inside so many times from messages like this that I’m not sure that I’m technically still human. Especially if your losses weren’t sudden or don’t match the algorithm timeline precisely, make absolutely sure that nothing happened to your site or changed that could impact Google’s crawlers. One of the worst things you can do in SEO is to spend a small fortune solving the wrong problem.

DO Quickly Audit Your SEO

Likewise, make sure that you know exactly what SEO efforts are underway, not just within your own team but across any 3rd-party contractors. I’ve had clients swear up and down that everything they did was completely white-hat only to find out weeks later that they hired an outside link-building firm and let them loose with no accountability. Make absolutely sure you know what every agent under your control did in the weeks leading up to the algorithm update.

3. What Not to Do

Panic leads to drastic action, and while I don’t think you should sit on your hands, bad choices made under uninformed hysteria can make a bad situation much, much worse. I’m not speaking hypothetically – I’ve seen businesses destroyed by overreacting to an algorithm change. Here are a few words of advice, once you’ve taken that deep breath (don’t forget to start breathing again)…

DON’T Take a Hatchet to Your Links

It’s unclear how Penguin may have penalized links, or if recent reports of link-related issues are tied to other April changes, but regardless of the cause, the worst thing you can do is to start simply hacking at your back-links. Even low-quality back-links can, in theory, help you, and if you start cutting links that aren’t causing you problems, you could see your rankings drop even farther.

I highly recommend this recent interview with Jim Boykin, because Jim has freely admitted to dabbling in the gray arts and he knows what he’s talking about when it comes to risky link-building. Tackling your problem links is incredibly tough, but start with the worst culprits:

Known, obvious paid links
Links in networks Google has recently delisted
Footer links with exact-match anchor text
Other site-wide links with exact-match anchors

Whenever possible, deal with low-authority links first. If a link is passing very little authority AND it’s suspicious, it’s a no-brainer. Cutting links is tough (see my tips on removing bad links) – if you don’t have control over a link, you may have to let it go and focus on positive link-building going forward.

DON’T “De-optimize” Without a Plan

One complaint I hear a lot in Q&A is that the “wrong” page is ranking for a term. So, to get the “right” page to rank, the well-meaning SEO starts de-optimizing the page that’s currently ranking. This usually means turning a decent TITLE tag into a mess and cutting out keywords to leave behind Swiss-cheese copy. Sometimes, the “right” page starts ranking again. Other times, they lose both pages and their traffic.

“Over-optimize” is a terrible phrase, and that alone has people in a panic. There’s nothing “optimal” about jamming a keyword 87 times into 500 words of copy and linking it to the same affiliate site. “Over-gaming” would be a better word. You think you figured out the rules of the game, so you pounded on them until there was nothing but a pile of dust on the board.

If you think you’ve played the game too aggressively, step back and look at the big picture. Does your content serve a purpose? Does your anchor text match the intent of the target? Do your pages exist because they need to or only to target one more long-tail variations of a term? Don’t de-optimize your on-page SEO – re-optimize it into something better.

DON’T Submit a Reconsideration Request

While I don’t think reconsideration will doom you, Penguin is an algorithmic change, not a manual penalty, and reconsideration is not an appropriate avenue. If you think you were impacted by the recent crackdown on link networks, IF you have removed those links, and IF you aren’t engaged in other suspicious link-building, you might consider requesting reconsideration. Just make sure your house is in order first.

Google has created a form for sites unfairly hit by Penguin, but it’s unclear at this point whether that form will result in manual action, or if Google is just collecting broad quality data. If you sincerely believe that you’re an accidental victim, then feel free to fill the form out, but don’t base your entire recovery strategy on clicking [Submit].

Fix What You Can Fix

Recently, I had a long debate with a client about whether or not they had been hit by a specific algorithm update. In the end, it was a pointless debate (for both of us), because we had two clear facts: (1) organic traffic had fallen precipitously, and (2) there were clear, solvable problems with the site. From a diagnostic standpoint, it definitely helps to know whether you were hit by Penguin or another update, but after that, you have to fix what's in your power to fix. Don't spend weeks trying to prove to management that this was all Google's fault. Isolate the damage, find the problems you can fix, and get to work fixing them.

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Drive Failures Affecting Some Customers' Rankings and Reports

Posted: 02 May 2012 08:00 AM PDT

Posted by Thomas McElroy

Late Sunday night through Monday, the harddrives responsible for most of our rankings system failed. These failures have resulted in slower rankings collection, but has not resulted in lost data.

What does this mean for customers?

The main features that have been affected are Web App Rankings and Reports. In the Web App, rankings may not update on the same day that they’ve historically updated. You’ll know when your rankings were last updated by going to the “Rankings” tab and looking underneath the “Keyword Rankings” subtitle.

Keyword rankings

If you’ve set up a customized report, you might not have received your report as soon as you expected to receive it. If you did receive a report and it included a rankings section, one or more of the subsections might have been blank:

blank reports

These features were intermittently failing because the data was on the affected drives, but as of right now, these should now be functioning, albeit possibly more slowly than normal:

Campaign ranking history
Campaign ranking history CSV exports
The Keyword Analysis Tool
Custom Reports that include rankings data

For more technical details, please see this post on the dev blog.

When will it be fixed?

We are currently prioritizing the collection of keywords in the order they would normally be collected, which means all rankings collection will be delayed for customers this week. We expect this catch-up process to complete by the end of the week, returning us to normal at that point. Our current expectation is that rankings will be delayed 2-3 days for all campaigns, until we can catch up this weekend.

We are still working to resolve this issue and will update this post every morning until the issue is resolved. We sincerely apologize if these failures affect your work as we know how much you depend on our tools. If you have any questions, please leave a comment below and we’ll try to respond quickly.

What was your first summer job?

Your Daily Snapshot for
Thursday, May 3, 2012

What was your first summer job?

Yesterday Secretary of Labor Hilda Solis announced nearly 300,000 new jobs and employment opportunities geared towards low-income youth 16-24, and launched the Summer Jobs+ Bank, an online job search tool to help aid the summer job hunt.

Check out these videos of senior Administration officials and late-night comedian Jimmy Fallon sharing their stories from their first jobs:

Bing is For Doing – What do You Want to do Today?

Posted: 02 May 2012 06:49 AM PDT

Wouldn’t it be great if you could just shut down the computer you’re on and go do something absolutely outrageous? Something you never thought you’d do, or be able to do? But, what if one of the world’s top search engines were to help you make those unfulfilled dreams a reality? If you haven’t seen their ads on Facebook already, this is exactly what the search giant, Bing, have set out to achieve.

On the 18th of April, Bing UK, launched the “Bing is for doing” campaign to reach out to their users in order to discover what people really want to be doing. From those lifelong unfulfilled ambitions to those times when they've discovered something through a search engine that they'd love to do but think they'd never get the chance to.

The idea behind the campaign is pretty simple; since most people turn to search engines in order to arm themselves with the necessary insights and commentary to make informed choices, Bing decided they’d actually go a step further in offering you the opportunity to experience what you’ve found or discovered on a search engine.

In an email response, a spokesperson for Bing said: “We wanted to ask people of all ages what it is that they really want to be doing – whether that be travelling the world, learning a new skill or fulfilling a lifelong ambition.”

Bing has already received a significant number of submissions: “We're really enjoying reading through people's wants and as part of the campaign, the team will be looking to pick out a few select submissions with the view to making them actually happen.”

So what type of submissions are they looking for? According to Bing, “the submissions won't necessarily be the most unique or the most outrageous – it'll be a mix of things that make people laugh, cry and most of all make us want to get out there and do – life is there to be enjoyed and Bing wants to help people make the most of it.”

For more information, including examples of some of the submissions that have already got the folks at Bing thinking and video straw polls from all over the UK, visit the Bing UK Facebook page.

Seth's Blog : Multiplying or dividing?

Multiplying or dividing?

If you have a list of 1000 subscribers or 5,000 fans or 10,000 supporters, you have a choice to make.

You can create stories and options and benefits that naturally spread from this group to their friends, and your core group can multiply, with 5,000 growing to 10,000 and then 100,000.

Or you can put the group through a sales funnel, weed out the free riders and monetize the rest. A 5% conversion rate means you just turned 5,000 interested people into 250 paying customers.

Multiplying scales. Dividing helps you make this quarter's numbers.