joi, 20 decembrie 2012

Get the Facts about House Republicans' 'Plan B'

The White House Your Daily Snapshot for
Thursday, December 20, 2012
 
Get the Facts about House Republicans' 'Plan B'

With tax cuts for middle-class families set to expire soon, Republicans in Congress have proposed legislation known as “Plan B” that not only raises taxes on 25 million middle-class families, but cuts taxes for households making more than $1 million each year.

We've put together a graphic to help explain the proposed legislation. Check it out:

Under The Republicans' Plan B

In Case You Missed It

Here are some of the top stories from the White House blog:

President Obama: "Words Need to Lead to Action" on Gun Violence
Five days after the tragic shooting at the Sandy Hook Elementary School in Newtown, Connecticut, President Obama said that he is committed to reducing the epidemic of gun violence that plagues this country every single day.

Congressional Republicans "Plan B" Legislation: Cuts Taxes for Millionaires, Fails To Meet The Test Of Balance
Yesterday, White House Communications Director Dan Pfeiffer released a statement on the Congressional Republican “Plan B” legislation. In addition, the White House released a fact sheet detailing the harmful impacts of the Congressional Republican “Plan B” legislation.

Resources for Parents and Schools After Connecticut Tragedy
Following Friday's shooting at an elementary school in Newtown, CT, the Department of Education has provided a number of resources to help parents in the wake of traumatic events, as well as a host of resources to help schools prepare for and recover from crisis. 

Today's Schedule

All times are Eastern Standard Time (EST).

10:00 AM: The Vice President delivers remarks at the Arrival Ceremony for Senator Daniel Inouye

12:30 PM: Briefing by Press Secretary Jay Carney WhiteHouse.gov/live

1:00 PM: The Vice President meets with law enforcement leaders as part of the Administration’s response to Newtown and other tragedies

1:45 PM: The President departs the White House en route Bethesda, Maryland

1:55 PM: The President arrives Bethesda, Maryland

2:15 PM: The President visits the Walter Reed National Military Medical Center

3:45 PM: The President departs Bethesda, Maryland en route the White House

3:55 PM: The President arrives at the White House

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What Happened on December 13th?

What Happened on December 13th?


What Happened on December 13th?

Posted: 19 Dec 2012 06:43 PM PST

Posted by Dr. Pete

On the morning of December 14th, MozCast registered the largest 24-hour Google ranking flux on record since we started tracking data in early April. The temperature for Thursday, December 13th was 102.2° F (for reference, the original Penguin update was 93.1°):

102 degrees

This was especially striking since I had just rolled out a small fix in our computations for a problem that was slightly overestimating temperatures on some days since the rollout of 7-result SERPs.  SERPmetrics confirmed substantial levels of 24-hour flux, and webmaster chatter suggested that people were seeing major ranking and organic traffic changes.

Unfortunately, Google was unable to confirm an algorithm update. So, where does that leave us? It turns out that it’s not an easy question.

The Big Signals

A while back we launched a set of five top-view metrics to help provide an at-a-glance view of patterns across the entire set of rankings MozCast tracks.  Only one of those metrics moved noticeably between December 13th and 14th – PMD Influence suffered a sizeable one-day drop. PMD Influence is the percentage of Top 10 results occupied my partial-match domains (PMDs). This includes hyphenated and non-hyphenated domains that contain the keyword phrase but are not an exact match. Here’s the 30-day view:

PMD Influence (30-day)

PMD Influence dropped from 3.73% on 12/13 to 3.54% on 12/14 (about a 5.1% drop in 24 hours). While my gut says that drop wasn’t the full picture, it’s a good place to start. So, which sites lost out in this change?

Across the 1,000 SERPs tracked, this PMD drop represents a change of only 18 partial-match domains that fell out of the top ten. It’s a bit more complicated than that, though. There were actually 36 PMDs that fell out of the top ten, and 18 new PMDs that entered the top ten, for a net difference of 18. Analyzing these domains one-by-one can turn into a wild goose chase pretty quickly, so let’s look at a couple of situations where a keyword lost multiple PMDs.

One query that lost two PMDs was “barbeque”. On 12/13 the following PMDs ranked in the top ten:

  1. www.springcreekbarbeque.com
  2. www.qbarbeque.com
  3. www.barbequeman.com
  4. scbarbeque.com
  5. www.waltsbarbeque.com

The next day, domains (4) and (5) fell out of the top ten. Domain (5) had been floating near the #10 spot, so that may be a fluke. Interestingly, for just one day, Wikipedia’s barbecue page fell completely out of the top ten, after ranking in the #1 position consistently. We’ll explore that in the next section.

Here’s another example with multiple PMD losses – the keyword “joannes" had three PMDs ranking on 12/13:

  • www.joannesbedandback.com
  • www.joannesbb.com
  • www.joannesgourmetpizza.com

The next day, only (1) remained. Again, (2) and (3) were taking up the tail end of the top ten, and in this case were bumped out by Yelp and Urban Spoon, so this change may be smaller than it initially looks.

One PMD that lost ranking caught my eye – a query for “gmaps”. On 12/13, the domain [www.mgmaps.com] fell out of the top ten. This turns out to be a shift from a 10-result SERP to a 7-result SERP, and the PMD was sitting at #8 prior to the shift. Interestingly, though, Google Maps, which had been sitting at #2, took the #1 spot and got site-links and a 7-result SERP. We’ll come back to this one.

Sorry - we’re not exactly making the situation clearer, are we? I want to illustrate just how complex the situation really is. I’ve come to believe that not even Google fully understands the dynamic system they’ve created. Ultimately, there were no clear patterns across the PMD changes, so let’s dive into a couple of specific situations.

A Wiki Situation

Wikipedia suffered a rare (albeit temporary) loss of their coveted #1 position for the query “barbeque”. Since Wikipedia holds the largest share of top-ten real estate in our data set, a major change to the site (such as a technical problem that caused temporary de-indexation) could cause very large-scale flux in the rankings. Luckily, we can run these numbers.

On 12/13, Wikipedia had a 4.56% top-ten share in our data set, which dropped to 4.41%, for a net loss of 14 rankings. This may not sound like much, until you recall that that change is on par with the 18 ranking PMD shift (and Wikipedia is just one site). In some ways, this seems to be an anomaly of 12/13 more than 12/14, as Wikipedia held a 4.46% share on 12/12. Historically, the 12/14 numbers aren’t unheard of – Wikipedia had a 4.82% share back in June, for example.

I should also note that the Wikipedia page in question for the query “barbeque” was actually the “/Barbecue” (alternate spelling) page. It’s possible that a spell-check adjustment or other very minor code tweak could have had unexpected repercussions.

This does go to show, though, how a site as powerful as Wikipedia can definitely have an impact on the overall SERP landscape. Like the PMDs, I don’t think it’s the entire picture, but it is a piece of the puzzle.

The Curious Case

Let’s go back to another oddity in the PMD analysis – the query for “gmaps”. On the morning of 12/14, the official Google Maps site not only jumped from #2 to #1, but it got site-links and a 7-result SERP, pushing out three domains. It’s easy to jump to conclusions and assume Google is favoring their own products, except that two pieces of data make that unlikely here.

The first clue is that Google Maps returned to the #2 position on 12/15 (and a 10-result SERP). The second is that we know that something big happened on 12/13 – Google Maps finally re-launched on Apple’s iOS6. Here’s a headline and time-stamp from Forbes:

Forbes headline for 12/13

Obviously, this story had a ripple effect across 12/13, and probably had a huge impact on metrics (CTR, dwell time, etc.) related to Google Maps and the official site. While this doesn’t help our quest to find the source of the update, it is interesting to note that a major news item could not only change a ranking, but cause a 7/10 shift in results. My ongoing investigations indicate that 7-result SERPs are highly dynamic and automatically change based on factors that may include user metrics and QDF (“freshness”).

The Big Movers

Everything to this point came out of just one data point – the PMD shift. Let’s go back to the beginning and ask the other obvious question – which queries changed the most from 12/13 to 12/14? This turns out to be a tricky question, because some queries are just naturally higher-flux than others. Typically, I compare the 24-hour “temperature” for any given query to the 7-day average for that query, to get a ratio. This helps indicate which queries are unusually high-flux. For 12/14, here are ten unusually high-flux queries (with temperatures):

  1. “knockout roses” (181°)
  2. “condo rentals” (168°)
  3. “rosatis pizza” (161°)
  4. “aerosoles store locator” (158°)
  5. “bj wholesale hours” (151°)
  6. “party stores” (143°)
  7. “kitchen sinks” (137°)
  8. “millionaire matchmaker” (125°)
  9. “celiac disease diet” (119°)
  10. “garnishment” (115°)

Any one query is an anecdote – the web changes. What we’re looking for in the data is a calling card of sorts – a story that ties these queries together. Unfortunately, the patterns are all over the place. Our top mover (1) was just a case of an eHow page jumping up the rankings. Two of these queries (6 and 10) have no clear explanation other than multi-spot shifts. Query (8) seems to be a case of QDF and has high volatility outside of the 7-day window.

Four queries (2, 4, 5, and 9) showed shifts in domain diversity. For three of them, one domain went from a single spot in the top ten to multiple spots. For query (5), though, one domain lost spots (diversity increased). Our top-view metrics aren’t showing any big overall shifts in domain diversity, but there are always winners and losers day-to-day.

Query (3) was another case where Wikipedia dropped out of the top ten, and (7) saw an Amazon product page fall from #1 to #10. In the case of (3), Yelp moved up and went from one ranking in the top ten to two. In both cases, the big sites regained their positions on 12/15, which is certainly interesting. If we look at the MozCast “Big 10” data, though, Wikipedia was still #1 and Amazon #2 on 12/14, and the overall SERP share of the Big 10 didn’t move much.

The Bigger Mystery

So, where does all of this leave us? A handful of people were kind enough to send me evidence of search traffic losses on 12/14, but it’s very difficult to reconcile these specific cases against MozCast’s sampling of top ten SERPs. I can’t pinpoint any single factor here, but it seems clear that the amount of change was unusual, and it can’t be simply explained by any single event (this data was all recorded prior to the tragic events in Connecticut, for example).

It’s possible that Google made a small change – so small that they didn’t even consider it an “update” – that had unexpected repercussions. It’s possible that something non-algorithmic but still under Google’s control happened, such as processing a large chunk of disavow requests (we have no evidence of this – just covering the bases). It could be that a small set of highly influential sites, like Wikipedia, made large-scale changes. Or it could just be a massive coincidence (although my gut still says no on this one).

I’d welcome further data and discussion. We’re actively working to expand the MozCast data set, and the next version of it will include some enhancements, including a keyword set that’s cleanly divided across some major categories/verticals. We’ll also be working in the new year to automate some of the analysis tools, so that we can process large numbers of SERPs more quickly. We’re learning as we go, and I hope the exploration is useful.


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Help Team University

Posted: 19 Dec 2012 02:26 AM PST

Posted by Nick Sayers

Here at Moz, we live for happy customers. We want to give our customers the best experience possible when using our product, interacting with our community, and solving problems if they arise, and the way we wanted to get there was to give everyone in the company a chance to do customer support. To help us reach our goal, we developed Help Team University, a daylong crash course where everyone at the company does support for our customers. The concept may seem a little odd. How does training developers, HR, and even executives on the finer details of customer care actually help customers?

Think about it this way: put a Mozzer who directly influences features in our products on the phone with a customer who has been adversely affected by a bug and it will provide a completely new perspective. By establishing a new window into customer support, we hope to make our products better from the ground up. We hope that HTU is a small step in the direction of being the most customer-driven SAAS company in the world!

Why HTU?

I believe that every single person at Moz is in customer support. We create a product for people to use and love. Every piece of the Moz process, from the E-team to Operations, deeply affects customers. HTU reinforces this connection and keeps the customer fresh in Mozzers’ minds. We like to think that the best customer support is a well-built product that is easy to use. Having the entire company interact with the people who use the product everyday will help us get there, because feedback is best coming directly from you, the customer.

Help Team University gives customers a tangible voice in shaping the entire company. For instance, one of our engineers had a conversation with a customer about a bug that had been persisting for a few weeks. The engineer then opened his laptop and started fixing the bug right then and there. In addition to providing on-the-spot fixes, HTU is also valuable in providing Mozzers insight into how customers actually use our product. Moz is rapidly growing and some of our newest additions may help develop our SEO crawler, but it's tough to know exactly what pieces customers use their crawl diagnostic reports without talking directly to users. HTU provides members from all teams the opportunity to learn how people use our tools, which aids the evolution of our analytics set to be more useful to you!

Another Level of TAGFEE

The most important thing Moz has to offer the world is TAGFEE. With HTU, we are teaching another level of TAGFEE to everyone at Moz, beyond how we express TAGFEE internally. The great thing about TAGFEE is that it looks different every time it's used, depending on the team or situation. People sitting down with us for HTU are getting a lesson in how to treat a customer with a deep level of empathy. Every conversation we have with a customer is framed with, “Well, put yourself in their shoes.” Mozzers are consistently surprised by how empathetic and generous we are to customers experiencing bugs. This will hopefully translate to generosity and empathy deeply embedded in our product.

Showing Off

The Help Team loves showing off how we interact with customers (for example, we send out a weekly digest to the entire company that lets them know how happy our customers are and what bugs are weighing heavily on our community). HTU takes this a step further. We get to show the rest of the team the entire process of how we collect happiness metrics and bug reports. HTU gives the Help Team a chance to show the rest of the team how we keep thousands of customers happy with 5-6 people.

Rewards

The HTU process wouldn’t exist if it wasn’t rewarding. Everyone on the Help Team rewards students by teaching them with optimism and humor. We like to make everyone laugh and keep their up, even if there is a tool outage or another issue is prompting a lot of customers to reach out. We also like to keep the HTU students grounded by focusing their attention to how important PRO is to our customers. In my opinion, that intimate connection could be the most rewarding takeaway from Help Team University. I think this is the reason people ask to come back and do HTU again, and why engineering leads frequently stop in to ask about any issues we’ve noticed, or even to just chat about customers. To top it off, we add an awesome HTU achievement badge (designed by Abe Schmidt) to their Moz profile page.

I am extremely lucky and proud that HTU continues inspire Mozzers. The entire process has been enlightening for the Help Team and the rest of Moz.  I think any company with a customer care team would benefit from having all hands help support their community. If your company does something similar or has thought about ways to be radical advocates for your customers, please share in the comments! Also, if you have any great ideas we can implement, please let us know! Oh, and don’t forget to thank everyone on our Help Team and Sarah Bird for giving HTU life.

Rand Fiskin helping customers

"It was a really fun day, and I feel like it grounded me back in the help world, which I've always loved." - Rand

"I really liked HTU. Specifically, I liked getting a feel for what kinds of issues come up and what Help Team thinks about to maintain a quality experience for customers.  I also liked being able to tell people outside of SEOmoz about HTU. Friends were very impressed by a company that values their Help Team's job enough to allow engineers to get mentoring from the Help Team. " - Ethel

"It good." - Miranda


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Seth's Blog : But which is the sideshow?

 

But which is the sideshow?

What's the most urgent, important, celebrated element of your organization's work?

If it involves the status quo, the thing that got you here, it means the new stuff is going to be treated as a little bit of a sideshow or a distraction. (Another example: The team that typesets traditional books at most publishers is talented and driven. They do it with care and very high standards, and have for nearly a hundred years. The team that typesets ebooks at most publishers, though, is more junior, understaffed and has a very low bar for what is considered good enough.)

One reason that incumbents are so often defeated by newcomers is that the incumbents put their best people and their urgent focus on the stuff they used to do (like winning Pulitzer prizes, selling ads to cosmetic companies and counting dead trees) while the new guys have nothing but the new thing to focus on.

The same effect occurs when we approach our art/sideline/new venture. Some people spend their best energy on the new project, squeezing in the day job when they must. Others (the ones who rarely ship) insist on every element of the day job being finished before they practice their music, write their book or otherwise make a ruckus.

If you're serious about building a new sort of asset, or experiencing the cutting edge of new technology, or rebuilding the way you grow, the first way to demonstrate that seriousness is to put your heavy hitters in charge of it, while refusing to pay much attention at all to the people or the metrics of the old thing. Easier to say than to do, but consider how the upstarts that are eating your future are allocating their time and their talent...



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miercuri, 19 decembrie 2012

Mish's Global Economic Trend Analysis

Mish's Global Economic Trend Analysis


Fiscal Cliff Talks Stall On Veto Threat; Name-Calling Begins; Showdown Over "Plan B"; Obama's Fantasyland Statements

Posted: 19 Dec 2012 05:07 PM PST

"Fiscal Cliff" Talks Turn Sour

Yesterday, the sides were so far apart on critical issues that I wondered how a deal could be made in two days. The market saw it otherwise, mainly on hype Obama Offers Concessions Regarding Tax on Wealthy.

Today is a different story as "Fiscal cliff" talks turn sour, Obama threatens veto.
Talks to avoid a fiscal crisis appeared to stall on Wednesday as President Barack Obama accused Republicans of digging in their heels due to a personal grudge against him, while a top Republican called the president "irrational."

Boehner and Obama have each offered substantial concessions that have made a deal look within reach. Obama has agreed to cuts in benefits for seniors, while Boehner has conceded to Obama's demand that taxes rise for the richest Americans.

However, the climate of goodwill has evaporated since Republicans announced plans on Tuesday to put an alternative tax plan to a vote in the House this week that would largely disregard the progress made so far in negotiations.

Obama threatened to veto the Republican measure, known as "Plan B," if Congress approved it.

Boehner's office slammed Obama for opposing their plan, which would raise taxes on households making more than $1 million a year and is a concession from longstanding Republican opposition to increasing any tax rates.

"The White House's opposition to a backup plan ... is growing more bizarre and irrational by the day," Boehner said through his spokesman, Brendan Buck.
Concession Nonsense

Reuters writers Matt Spetalnick and Mark Felsenthal and said "Boehner and Obama have each offered substantial concessions that have made a deal look within reach."

What "substantial" concessions were those? This is how I stated things yesterday.

Significant Differences

  • There is a huge gap between $400,000 and $1,000,000 on tax hikes.
  • There is a huge gap between $400 billion and a $trillion on entitlement cuts.
  • Boehner wants a debt-ceiling deal to include spending cuts for every dollar upped.


The gaps that still remain are huge. Nonetheless, the stock market acts as if a deal is at hand.
To be sure, "token" concessions were made, but "substantial" is another matter.

White House Said to Tell Business Groups Talks Stall

Bloomberg reports White House Said to Tell Business Groups Talks Stall
Obama administration officials told leaders of business and financial services groups that negotiations with House Speaker John Boehner have deteriorated in the past 24 hours, a person familiar with the meeting said.

Obama said at the White House that he offered congressional Republicans a "fair deal" and accused them of "posturing" in the talks. Republicans need to "take the deal" he offered, the president said.

Boehner, who is pressing Obama to accept deeper spending cuts and a higher income threshold for tax-rate increases, said if the president doesn't accept the Republican plan he'll be responsible for "the largest tax increase in American history."

The $4.6 trillion tax increase over the next decade, scheduled to start taking effect in January, would be about 2.3 percent of the U.S. gross domestic product. In those terms, it would be smaller than a 1942 tax increase during World War II, which was 5 percent of GDP according to the Treasury Department.
Who's Posturing?

Obama accused the Republicans of posturing. It's only posturing if the Republicans give in. Perhaps it is Obama who is posturing.

Perhaps both sides are posturing. If so, this is another case of the "pot calling the kettle black".

Showdown Over "Plan B"

Yahoo!Finance reports Boehner Challenges Obama With 'Plan B' Showdown
House Speaker John Boehner pressed his backup tax plan Wednesday despite a White House veto threat, saying it will be approved Thursday by the GOP-controlled House.

"Then the president will have a decision to make," Boehner said. "He can call on the Senate Democrats to pass that bill, or he can be responsible for the largest tax increase in American history."

Earlier in the day, President Barack Obama threatened to veto Boehner's "Plan B," pressing instead for a deal to avert the "fiscal cliff." He said the two sides were only a few hundred billion dollars apart, and he hoped to get the job done before Christmas.

"Plan B" calls for extending tax cuts for people making up to $1 million. The White House immediately rejected it Tuesday, saying it was unbalanced and didn't go far enough on seeking more revenue from the wealthy.

Obama said he would continue to work with Boehner and was prepared to do "tough things." But he said he would not compromise on his demand that he be given authority to raise the debt ceiling without Congress' approval.

"What separates us is probably a few hundred billion dollars," Obama said. "The idea that we would put our economy at risk because you can't bridge that gap doesn't make a lot of sense."
Obama's Fantasyland Statements

President Obama is in fantasyland, not only in terms of dollars but also in terms of the negotiation process itself.

For starters, on the issue of tax hikes, Boehner would hike taxes on those making $1,000,000 while the president wanted hikes on those making over $400,000. That is a huge difference.

The president would not negotiate on the debt ceiling.

On the issue of being only "few hundred billion dollars" apart, I rather doubt it. But even if true, Obama would only give in a mere $50 billion on entitlement cuts.

Plan "B" is a Sham

On the other side of the coin, plan "B" which does not address the revenue side of the equation at all is certainly not fiscally prudent. In fact none of this negotiation is.

Unfortunately, there is still time to snatch defeat from the jaws of victory. In this case, victory is letting the fiscal cliff happen. The other alternatives do even less to address out-of-control budget deficits.

So, let the fiscal cliff happen.

It would be better yet if genuine deficit cuts were added on top of the fiscal cliff, instead of being negotiated away in January. Don't count on that because both parties are more interested in talking about reducing the deficit than actually doing something about it.

Mike "Mish" Shedlock
http://globaleconomicanalysis.blogspot.com

Loan Default Rate Hits 11.23% in Spain, a New Record; Construction Defaults Hit 26.4%; Credit Plunges 5%

Posted: 19 Dec 2012 10:31 AM PST

Via Google translate El Blog Salmon reports Delinquencies expose the shame of Spanish banks
How could it be otherwise, the delinquency has grown back no more and no less than 11.23% during the month of October. The figure represents a new record, exposing the shame of Spanish banks.

The figures from the Bank of Spain dating 189.618 billion euros in loans considered doubtful of Spanish credit institutions. Obviously, the construction sector is the hardest hit of all the arrears of the companies related to fire brick defaults in its sector to 26.4%.

The worst part is that nothing suggests that delinquencies have peaked, rather the opposite. In the coming months the arrears continue to set new records because it is now that the financial sector of our country is teaching the true reality of credit in Spain. Refinancing only served to prolong the agony and convey a false sense of calm in the sector. The brick has done too much damage to our country and now we are suffering the effects of the bursting of a housing bubble along with the historical financial deleveraging of Spanish banks.
Also via Google translate from Spanish, the Guru's Blog provides interesting charts and commentary in Banking delinquency rises to 11.23% in October. New record
We began to enter the area of ​​record breaking month after month. In October defaults on loans to financial institutions and businesses in October amounted to 11.23% , which marks a new record.



Thus, the default rate of the Spanish financial system accumulates sixteen consecutive monthly increases since the last run monthly reference dates back to June 2011, when delinquencies fell to 6.41%, from 6.48% May 2011.



Graph via ZeroHedge

Delinquency Figures

Non-performing loans amounted to 189.618 billion euros in October on a total loan portfolio of 1,688 trillion euros, which fell by just over 1 billion compared with the previous month.

Specifically, the overall financial system credit has plummeted by 5% in the last twelve months, which translates to 90.009 billion euros less, while the doubters have climbed in the same period by 43.7%, with a jump of 57.651 billion.

Quick Conclusions

1) Remember, 2008, 2009, 2010, 2011 and 2012. Each new cut, each new aid to banks, even changing the Constitution, was justified as a measure that would allow banks to return and give credit to companies. Well or lied or failed miserably, because since 2008 the credit companies has done more to diminish. And forget to increase again in the next two years.

2) Although small personal experiences can not be extrapolated, if there is somewhere in the balance sheet of banks which is hiding dwells, is in credit to businesses, industry and services. More or less has risen carpet property loans, although the bulk of the dirt just past a carpet to another, but where would the hand in the fire that is hiding a lot of provisioning is in default without the credit to industrial and service companies.
The dismal results and conclusions speak for themselves.

Does anyone doubt the situation in Spain would be better if Spain had only taken the "Iceland Solution", letting the failed banks fail rather than bailing them out at taxpayer expense?

Thanks to El Blog Salmon, Gurus Blog, and Zero Hedge.

Mike "Mish" Shedlock
http://globaleconomicanalysis.blogspot.com

Addendum
Thanks to Bran for correcting several instances of "million" that should have read "billion" and one instance of "billion" that should have read "trillion".