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Treat Your Channels like a Soccer Team |
Treat Your Channels like a Soccer Team Posted: 01 Dec 2013 03:14 PM PST Posted by CraigBradford If you're like a lot of people (myself included) it's very easy to go into an analytics package and focus only on conversion rate. We look at reports like the one below and make short-sighted decisions:
Looking at only the information above, we might decide that "Organic Search" is a bad channel. Making decisions on how successful a channel is based only on conversion rate is short-sighted and will cost you money. Instead, I urge you to think of your channels like a soccer team. A sensible soccer formation looks something like the image below:
You have one goalkeeper, defenders, midfielders and attackers. You would never think of creating a team of only 11 strikers. But that's exactly what we do with our channels all the time. We create a team that looks like this:
We have a team of channels that are all being graded on their ability to "score goals"â"please don't make this mistake. I'm okay with the fact that some of my channels have a low "e-commerce" conversion rate; that may not be what they're designed to do. Channels aren't binaryThe one thing that I want you to take from this blog post is that channels are not binary. It isn't that they either drive sales or do nothing; there's lot's of value in between if you know what to look for. In a report "The Customer Journey to Online Purchase" Google showed this to be the case by looking at the relationship that each channel is likely to play in the customer journey. The idea is to show on a very simple scale whether a channel plays an "awareness role" or more of a "decision making" role.This is an interactive piece so please have a look and play around in it. You can segment by industry or by country.
Let's take the US market as an example: US â" All Industries
It shows that in general, Display and Social are more of awareness channels, while Organic search and Paid search tend to be last interaction/decision making channels. I'm not surprised by that, but if that's trueâ"if social is best used as a tool for driving awareness of my brandâ"why would I ever use e-commerce conversion rate as a metric of success? The answer, of course, is that I shouldn't. Better metrics would perhaps be things like:
These are just a couple of examples, but if you want more specifics I recommend you read this post by Hannah Smith on the Distilled Blog: Calculating ROI from Social Media - Problems, Pitfalls & Breaking all the things⦠If you dig a little further, it gets more interesting. Let's look at the health industry in particular: US â" Health
Social is still an awareness channel, but look at display. It's now playing more of a decision-making role. Email has also moved from an awareness role to a decision-making role. So what does this mean?The data above shows that different channels play different roles depending on country and industry, so don't assume anything. Don't assume that social will be an awareness channel, don't assume that email will be a decision making channel, and whatever you do, don't assume that all channels are designed to only drive sales. Next time you're accessing your channels, try two things: 1. Assign attributes to channelsAs mentioned above, not all channels have the same strengths, but that's okay as long as they are pulling their weight somewhere else. To see if that's the case, try assigning them some attributes other than sales. Avinash Kaushik gave an excellent presentation at MozCon 2013 (if you weren't there, the video can be purchased from Moz), in which he said that channels should solve for performance and relationships. This is shown in the table below (the example is for ModCloth):
As you can see, if we were to only solve for the line with red text ("Orders") we would ignore all of the other good that some channels are doing. Social, in this example, is terrible at everything except "Be the Buyer." I encourage you to do the same for your channels; add in all the metrics that are important for relationship-building, not just sales, and take a step back to see what else your channels might be contributing to that isn't immediately obvious when you simply look at sales. Create SMART goalsJust about anyone who's ever read about goal-setting will have seen the theory of creating SMART goals:
I think most people are good at thinking about goals that are specific, attainable, and realistic. We think we're good at measurable, and we seem to often forget about time-bound. Since the rest could easily be a post on their own, I'll just focus on time-bound here. When we look at tables like the one below, If we are going to make bad decisions like declaring channels "good" or "bad" from just one metric, at least remember to consider time.
If we say organic search is a bad channel, what you actually mean is organic is a bad channel at driving sales in the last X days. That's an important difference, because it has an impact on where the channel is placed on the scale of "awareness" to "decision-making." In summary
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1. You believe that you are being actively judged
2. You believe that the subject of the talk is you
When you stand up to give a speech, there's a temptation to believe that the audience is actually interested in you.
This just isn't true. (Or if it is, it doesn't benefit you to think that it is).
You are not being judged, the value of what you are bringing to the audience is being judged. The topic of the talk isn't you, the topic of the talk is the audience, and specifically, how they can use your experience and knowledge to achieve their objectives.
When a professional singer sings a song of heartbreak, his heart is not breaking in that moment. His performance is for you, not for him. (The infinite self-reference loop here is that the professional singer finds what he needs when you find what you need.)
The members of the audience are interested in themselves. The audience wants to know what they can use, what they can learn, or at the very least, how they can be entertained.
If you dive into your (irrelevant to the listener) personal hurdles, if you try to justify what you've done, if you find yourself aswirl in a whirlpool of the resistance, all you're providing is a little schadenfreude as a form of entertainment.
On the other hand, if you realize that you have a chance to be generous in this moment, to teach and to lead, you can leave the self-doubt behind and speak a truth that the audience needs to hear. When you bring that to people who need it, your fear pales in comparison.
Media you choose to do is always about the audience. That's why you're doing it. The faster we get over ourselves, the sooner we can do a good job for those tuning in.
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Mish's Global Economic Trend Analysis |
Posted: 01 Dec 2013 05:18 PM PST David Plouffe, former Obama senior adviser and ABC News contributor says Obamacare Will 'Work Really Well' By 2017 Former Obama senior adviser and ABC News contributor David Plouffe said on "This Week" Sunday that the Affordable Care Act will "work really well" when all states run their own health care exchanges and fully expand Medicaid – actions that may not be seen until President Obama is out of office in 2017.Video Work "really well" for who? If Plouffe means the average (and shrinking) middle-class worker, he is out of his mind. Website "Unstable" but Fixed for Vast Majority (Defined as 80%) ABC News reports White House Declares Obamacare Website Fixed, But Problems Persist Two months after the troubled launch of its signature health care initiative, the Obama administration on Sunday announced that its online insurance marketplace now functions smoothly for the "vast majority" of consumers seeking to shop for and enroll in coverage.Mike "Mish" Shedlock http://globaleconomicanalysis.blogspot.com Mike "Mish" Shedlock is a registered investment advisor representative for SitkaPacific Capital Management. Sitka Pacific is an asset management firm whose goal is strong performance and low volatility, regardless of market direction. Visit http://www.sitkapacific.com/account_management.html to learn more about wealth management and capital preservation strategies of Sitka Pacific. |
Posted: 01 Dec 2013 09:57 AM PST Puerto Rico has been in recession for 8 years. The unemployment rate is 15% and debt has piled up to the tune of $70 billion. For Comparison purposes, California public debt is $96 billion and Detroit debt was $18 billion. Wall Street rates Puerto Bonds at one step above junk. How did Puerto Rico get into trouble? The short answer is the same way as Detroit: loss of industry coupled with lavish pensions. The Washington Post reports Puerto Rico confronts a rising economic misery. Boxes and wooden crates filled with household items bound for the U.S. mainland are stacked high in the Rosa del Monte moving company's cavernous warehouse, evidence of the historic rush of people abandoning this beautiful island.Public Debt Municipal Bankruptcies Homicide Rate Expect Default Job flight, high crime rates, and huge pension woes in Puerto Rico seem similar to the problems in Detroit. However, there is no constitutional provision that allows US states and Commonwealths to declare bankruptcy. Compounding the problem, Puerto Rico passed a massive set of tax hikes including corporate taxes, a broadened sales tax and a new gross receipts levy, hoping to get its budget under control. Given that tax hikes in the middle of a recession are about the worst possible choice, the situation is ominous. So how is Puerto Rico's debt going to be paid back? The answer is it won't. Although, bankruptcy is out of the question, nothing can stop a default except a bailout by the US. Given that handouts from this Republican Congress are unlikely, look for Puerto Rico to default. Mike "Mish" Shedlock http://globaleconomicanalysis.blogspot.com Mike "Mish" Shedlock is a registered investment advisor representative for SitkaPacific Capital Management. Sitka Pacific is an asset management firm whose goal is strong performance and low volatility, regardless of market direction. Visit http://www.sitkapacific.com/account_management.html to learn more about wealth management and capital preservation strategies of Sitka Pacific. |
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When we find ourselves on the edge of a precipice, looking down at the depths of the chasm below, it's easy to think that this time we went too far, that our plan is far too risky, that our product is way too bizarre, that our behavior is just too weird...
The funny thing about perspective is that most bystanders don't see you standing on a precipice at all. They see someone doing something a little edgy, but by no means nuts.
Just about all commercial behavior is banal. Even in movies that deal with businesspeople, the characters don't dream nearly big enough about one's ability to change the culture or the enterprise.
You're far more likely to go not-far-enough than you are to go too far.
Internal monologue amplifies personal drama. To the outsider, neither exists. That's why our ledge-walking rarely attracts a crowd. What's in your head is real, no doubt about it, but that doesn't mean the rest of us can see the resistance you are battling (or care about it).
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