joi, 25 iunie 2015

How to Build Links in Person - Moz Blog

How to Build Links in Person

Posted by RuthBurrReedy

The important thing to remember when you're trying to attract links—real, powerful, high-quality, authoritative links—is that behind each of those links is a person. The kinds of links that Google wants you to build are the kinds of links that you get when a real live person decides to share or link to your content.

That great content you're creating is designed to be the kind of stuff people like to share, but getting people to share it often requires outreach. When you ask someone to read and possibly share your content, even if it's content you think they'll really like, you're essentially asking them to do you a favor. That's a lot easier to do if it's somebody who already knows you and likes you.

This is why a relationship-based approach to link building can be so powerful. By connecting with site owners on a personal level, you can start creating a positive association between you and the content you share. Start thinking of a link as something that's given online by a real live person who also exists outside the Internet, and you can move from being a link builder to being a relationship builder. One moment of link outreach can generate a link, but an ongoing relationship can result in multiple links and shares, not to mention introductions into that person's network of friends and connections.

Plus, you might make a friend!

nasa robots making friends

Photo via Pixabay

A few caveats

In-person link outreach is not for everybody. There are a few reasons why building links in person might not work for you.

  • No budget: Like many content building and link outreach strategies, some of the in-person link building tactics I outline below will require a financial outlay, which not everybody can swing.
  • No time: In-person link outreach takes a lot of time, and some of it will almost certainly need to be spent outside of work hours (or during work hours, but not at work).
  • Too far away: If you're not located in the same city/state/country as your client, it's going to be harder for you to build links for them in person.
  • Not a people person: If you dread talking to people, especially people you don't know, this strategy is going to be massively unpleasant for you.

Yes, you still have to build good content. Like any good strategy to attract links, building links in person is only going to work if you're also taking the time to build linkable, shareable resources that people will want to link to (need some help building content for your industry? Check out Ronell Smith's guide to creating content for boring industries). As you're laying the foundation for your link outreach relationships, you should also be planning your content calendar—that way, by the time you've got a great linkable asset ready to share, you've gotten to know some people who can share it.

Don't be creepy. The point of in-person link building is not to lie, cheat, or manipulate people into being friends with you in order to secretly use them for their sweet, sweet links. The point is to form strong, genuine professional relationships with people who will appreciate the awesome work you do. You'll be a stronger marketer for it, and maybe even meet your next boss or BFF.

All right! Let's make some friends.

Where to build links in person

Trade shows and conferences. This is the "budget outlay" item that I mentioned earlier: if you can swing it, attend some trade shows and conferences in your/your client's industry. Of course, this is easier to do if you're in-house, or only building links for a few clients, than if you have a whole roster of different sites in different industries under your care.

If your clients are in your area, make sure they let you know when they'll be attending or exhibiting at events, and see if you can tag along. Events like a home and garden show usually have tickets for under $20. In-house marketers should also see if they can be part of the booth staff at trade shows where their clients are exhibiting. If there's a relevant conference or trade show in your area and your client isn't exhibiting, see if you can get an expo-only pass for free or a reduced rate.

Marketing conferences can be a great place to hone your SEO skills, but they can also be a great place to connect with other marketers. If you're attending a marketing/SEO conference, take a look at the attendee list and see if there are other marketers from your industry who will be attending (especially if they don't work for competitors). Another SEO is going to understand why you might be asking them to share or link to your content, so it's worth your while to cultivate relationships with other SEOs who might have access to topically-related sites. A marketing conference is a great way for SEOs with a lot of different clients to build link relationships across multiple industries, too.

attendees at MozCon

Shane Macomber Photography

Meetups and trade associations. In addition to higher-dollar industry events, most metro areas have a variety of meetups, clubs and associations, many of which are free to join. If your client is a member of an industry association, see if you can tag along to an event that's open to the public; even closed-membership groups tend to have a mixer or two every year to let potential new members experience the group.

Check sites like Meetup, LinkedIn, Facebook and yes, Google+, for groups in your area. There may be groups focused on your client's industry/ies, but it's also worthwhile to start attending local events around marketing, PR, advertising, social media, etc. to connect with other local marketers. Inbound links from sites in the same local area can be quite valuable for websites with a strong local focus, so building link relationships within your local community is definitely worth doing—and is another way to build link relationships for multiple clients at once.

Assessing link relationships

Of course, just because you've met someone in person doesn't mean they're going to link to you, or even that you'd necessarily want a link from them. Try to do some recon before heading to the event, so you can keep an eye out for your dream link targets.

Wherever possible, get a list of people who will be attending the event; this will help you pick out a few people with whom you'd really like to connect. If you can't get a list beforehand, compile a list of the people you met afterward and do some research.

Don't forget that attendees are people, not just businesses—you'll want to take some time to check attendees out on social media and LinkedIn, too. A person may have a business card from one company but actually work with multiple businesses. Someone with no website of their own might be a regular contributor to an industry blog, or just fantastically well-connected in the community you're trying to join and still worth getting to know. A person's position within a company will matter, too—you're more likely to get a link from a marketing/web person (who has access to the website) than, e.g., the manufacturing plant supervisor (who probably doesn't, and also has other things to do).

Take some time to evaluate sites like you would any other link prospect. Stay away from sites that appear at risk for a penalty, or are sleazy enough that you don't want to associate your client's brand with them. That doesn't mean they're not still worth getting to know as people (you should certainly never shun people at conferences, that's just rude), it just means that they won't be a focus of your link outreach later.

Make the connection

When you meet someone with whom you'd like to build a link-based relationship, don't start out asking for the link, any more than you would online. If you're at a networking or industry event, there's a basic understanding that people are there to make professional connections—there's no need to be more specific than that and say you're there to make connections that might result in links (nobody wants to feel like they're being used for their links).

After your research, you'll probably have a few people who you want to make sure you meet, but don't seek them out at the expense of forming other connections. Remember that your goal here is more than just a link—it's a relationship, which could be mutually beneficial to both of you. Ask people questions about themselves, their work and what they think about the event. Just like on social media, you don't want to talk only about yourself—your main success metric for these events should be engagement.

When a networking conversation is drawing to a natural close, excuse yourself (if you need an excuse, getting more food or drink is usually a good bet)—but make sure to get a business card, or social media info from your new professional connection. As you follow your new friends on Twitter or G+, add them to a list or circle for people from the event or group you've attended so you have them all in one place later.

Follow up

By the end of the event, you should have a list of new friends who might link to or share your content. Your next step is not to ask them to do so, however (unless you have a specific content piece that came up in your conversation that they were interested in). Your next step is to nurture that connection.

Start with a quick tweet or email the next morning that says it was great to meet them and maybe references something in your conversation. If your only point of contact for them is email, use it very sparingly—nobody likes aggressive emails. Your best best in this case is to try to see them again at the next event, to continue nurturing your relationship in person. You could also see if they want to meet for coffee or lunch to talk shop.

nurturing a relationship over the phone

Photo via Pixabay

If you've added your new connections on social media, take some time every day to check in with your list. Talk to them—they're your new friends! Reply to their tweets, answer questions they might ask, and above all, share their content when they post it. You're showing them that you're a connection worth having by bringing value to their conversations. Make sure to switch up the time of day you're doing this, since different people use social media at different times of day. If you get into a conversation with some of their followers, make sure to add them to your list, too.

Over time, it will become clear which people are turning into real connections and which are just not going to respond to you. You'll also see some of your new pals sharing the content you post, without you even having to ask them—that's a great sign that they're seeing you and your content as valuable.

When your feel your relationship with someone is at a point where you can ask them for a favor without it being weird, go ahead and ask them to share or link to a piece of content of yours. Make sure the content in question is actually relevant to what they do/like; one awesome thing about relationship-based link building is that you may actually get content ideas by listening to what your new friends have to say. Be cool about it—a simple "Hey, I thought you'd like this, check it out" is often enough.

All of this relationship building can also be done online—people do it all the time. However, in my experience, meeting someone in person can drastically reduce the amount of time and the number of interactions it can take to build trust with someone and get to the point where you're happy to share each other's content. As with most link-building strategies, a time investment up-front can pay dividends down the line.


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What to See, Do, and More at MozCon 2015 in Seattle

Posted by EricaMcGillivray

One of our favorite things about MozCon is introducing all of you to Seattle. We love our city, and besides three days of marketing learning, we also host three night events and facilitate other fun activities. We are currently 92% sold out with around 100 tickets left, so if you haven't already:

Buy your ticket now!

Check out the full schedule if you're interested in knowing more about the MozCon sessions.


Birds-of-a-feather tables at lunch

After many requests for more community connecting, this year, we're launching birds-of-a-feather tables during each lunch. There will be eight labeled tables with different topics each day and a different facilitator each day. (There are also a ton of unlabeled tables for random meeting and gatherings.) Sit down and join a conversation around a professional interest.

Roger and friends at MozCon

Table schedule

Monday tables:

  • Real Estate Marketers, hosted by Brittanie Flegle from Realty Austin
  • Manufacturing, hosted by Crystal Hunt from WTB, Inc.
  • Content Strategy, hosted by Ronell Smith from RS Consulting
  • Women in Digital Marketing, hosted by Susan Wiker from Fodor's Travel
  • In-house Marketers, hosted by Andy Odom from Santander Consumer USA Inc.
  • Local SEO, hosted by David Mihm from Moz
  • Inbound Marketing, hosted by Eric Hess from REI
  • SEO Executives, hosted by Benjamin Seror from SimilarWeb

Tuesday tables:

Wednesday tables:

Don't worry, with all of us in the same room, doing the same things for three days, you'll never miss a lunch or birds-of-a-feather opportunity!


Our official MozCon evening events

#MozCrawl: Monday night

Join us and our partners for a tour of the neighborhood bars in Belltown. This is our second official MozCrawl, and we're delighted to show off yet another part of Seattle. Each bar will feature a unique MozCon button. Collect all six and be entered in a drawing for a golden Roger. The crawl runs from 7-10pm. Make sure to bring your ID, US driver's license or passport.

(Standard disclaimer: Roger is golden, not made of gold.)

Locations

Buckley's, 2331 2nd Ave, hosted by Moz
Clever Bottle, 2222 2nd Ave Ste.100, hosted by wordstream
Rabbit Hole, 2222 2nd Ave, hosted by
unbounce
Lava Lounge, 2226 2nd Ave, hosted by whitespark
Wakefield Bar, 2137 2nd Ave, hosted by Moz
The Whiskey Bar, 2122 2nd Ave, hosted by kissmetrics

MozCrawl map


MozCon Ignite: Tuesday night

You've long asked for a networking-focused event, and in a Mozzy spirit, we're happy to bring our Tuesday night MozCon Ignite. Starts at 7pm with networking and appetizers with talks starting at 8pm.

Ignite talks are 5 minutes in length with auto-advancing slides. All these talks are passion topics—no marketing talks—so you can put your notebook down and relax. Get to know your fellow community members and their interests beyond our shared profession.

MozCon Ignite schedule:

7:00-8:00pm Networking
8:00-8:05pm Welcome to MozCon Ignite with Geraldine DeRuiter, aka the Everywhereist Geraldine DeRuiter
8:05-8:10pm Regales of an Accidental Nightcrawler Stunt Double with Jay Neill from Affiliate Resources, Inc.

Jay Neill is an online marketing consultant who helps businesses get started in the world of local SEO through education and servicing. In his spare time, Jay enjoys jumping on trampolines and playing with his vast collection of vintage Star Wars action figures.

Jay Neill
8:10-8:15pm Sled Dogs, Northern Lights, and Mushing Tails! with Anna Anderson from Art Unlimited

Anna Anderson is an avid dog lover who owns over 35 sled dogs in Northern MN. Growing up with sled dogs, she and her family now competitively race across North America: training, racing, and traveling for 2-3 months with 20 of her best canine friends across the country! Follow her on Twitter: @boldadgirl

Anna Anderson
8:15-8:20pm Performing a Canine C-Section with Marie Haynes from HIS Web Marketing

Dr. Marie Haynes is recognized as a leader when it comes to dealing with Google penalties and algorithm changes like Panda and Penguin. Prior to her career in SEO, she was a small animal veterinarian for 13 years. It is possible that her strong fear of birds is what launched her in to a new life of battling the Penguins at Google. Follow her on Twitter: @Marie_Haynes

Marie Haynes
8:20-8:25pm Bulltown Strutters: The Band That Married Its City with Mark Traphagen from StoneTemple Consulting

Mark Traphagen is Senior Director of Online Marketing for Stone Temple Consulting. When not disrupting things online, Mark disrupts the sleep of the good citizens of Durham, NC, by making as much noise as possible with the Bulltown Strutters, a New Orleans Second Line style parade band. Follow him on Twitter: @marktraphagen

Mark Traphagen
8:25-8:30pm Okay, I Have a Confession: I Was Homeschooled with Garrett Mehrguth from Directive Consulting

Garrett Mehrguth is digital marketing enthusiast and owner of Directive Consulting, which provides SEO, PPC, and Content for small to mid-market companies. When Garrett's not in the office, you can catch him playing foosball, surfing, or playing soccer. Follow him on Twitter: @gmehrguth

Garrett Mehrguth
8:30-8:35pm Conquering the 100 Best Books of All Time with Kristen Craft from Wistia

Kristen Craft is Director of Business Development and loves connecting with Wistia's partner community to spread the word about video marketing. In her spare time, she takes epically long walks, swims in ponds, and brews beer. Follow her on Twitter: @thecrafty

8:35-8:40pm Tales of Coffee from a Kitchen Window with Scott Callender from La Marzocco Home

Scott Callendar is the Director of the newly launched La Marzocco Home. He is the definition of a coffee geek and spends his time away from his job in coffee with his family and thinks more about coffee. Follow him on Twitter: @incognitocoffee

Scott Callender
8:40-8:45pm Go Frost Yourself: 7 Basic Frostings & Their Uses with Annette Promes from Moz

Annette Promes has spent the past two decades in and around Seattle working in various marketing roles. She is currently the CMO at Moz, where she and her teams handle everything that is "funnel-related," such as driving traffic to Moz's site, converting that traffic into product trials, and reducing customer churn. Annette really loves frosting. Follow her on Twitter: @ahpromes

Annette Promes
8:45-9:15pm Networking break
9:15-9:20pm A Creative Endeavor Inspires & Lengthens a Life with Ralph Legnini from DragonSearch

Ralph Legnini - Senior Creative Strategist at DragonSearch in NY - is an Aikido 5th Degree Black Belt Sensei, former Saturday Night Live music producer, President of the Board of Education in the 2nd largest school district in New York State, funky rock & roll guitar player, and has worked in the recording studio with music icons Mick Jagger, Madonna, David Bowie, Nile Rodgers, & Todd Rundgren. He used these unique combined skills to create a life sustaining environment for a talented 16-year-old boy with incurable cancer. Follow him on Twitter: @ruaralph2

Ralph Legnini
9:20-9:25pm Finding and Embracing Healthy Eating Habits with Carrie Hill from Ignitor Digital Marketing, LLC

Carrie Hill is the co-founder and technical SEO expert at Ignitor Digital. She loves cooking, eating, reading, and Eddie Vedder...not necessarily in that order. Follow her on Twitter: @CarrieHill

Carrie Hill
9:25-9:30pm I Was Told There Would Be Hoverboards. with Dan Petrovic from DEJAN

Dan Petrovic, the managing director of DEJAN, is one of Australia's best-known names in the field of search engine optimization. Dan is a web author, innovator, and a highly-regarded search industry event speaker. Follow him on Twitter: @dejanseo

Dan Petrovic
9:35-9:40pm The Day I Disremembered with Chris Hanson from 3GEngagement

Chris Hanson has been involved in digital marketing since 2006 and is currently Founder and CEO of 3GEngagement. After Hanson worked as a Park Ranger, lived without electricity, raced sled dogs, and lived in Alaska, he felt that digital marketing was the next obvious career move. Follow him on Twitter: @FollowUPsuccess

Chris Hanson
9:40-9:45pm What Did You Expect in an Opera, a Happy Ending? with Chrissi Reimer from Three Deep Marketing

A Green Bay native and Minneapolis transplant, Chrissi Reimer spends her days working as an SEO at Three Deep Marketing. Most nights, Chrissi can be found experimenting with different ways to prepare arugula, trying new brews, or taste-testing every ice cream option in the Twin Cities. Follow her on Twitter: @chrissireimer

Chrissi Reimer
9:45-9:50pm The Best Practices in Cooking Hot Dogs with Josh Couper from Rafflecopter

Josh Couper is the director of customer happiness at Rafflecopter and long time hot dog aficionado. Follow him on Twitter: @josh_couper

Josh Couper
9:50-9:55pm Raising My Parents with Jen Lopez from Moz

Jen Sable Lopez is the Director of Community at Moz. She is a renowned Community Strategist who started her marketing career as a technical SEO. Jen is a self-proclaimed geek and faux vegetarian, and she prides herself in having kicked colon cancer's butt at the young age of 37. Follow her on Twitter: @jennita

Jen Lopez
9:55-10:00pm Stoned Nerd versus the Four-Legged Home Invaders with Ian Lurie from Portent, Inc.

Ian Lurie is founder and CEO of Portent, Inc., a search, social and content agency that helps clients become weird, useful, and significant. He's also a renowned raccoon wrangler. Follow him on Twitter: @portentint

Ian Lurie

Garage Party: Wednesday night

There ain't no party like a Moz party, and our annual bash at the Garage is always a blast. Have one last hurrah with us before heading home and back to work.

Garage Party

For those who've never been to the Garage, there's something for everyone: bowling, pool, and karaoke. Plus, a ton of food and drinks—including our featured MozCow Mule Mocktail, as well as well liquor, beer, house wine, and of course, our friend H2O. So whether you're singing your heart out, playing for the corner pocket, bowling a turkey, or just chatting with your new friends, we'll see you there.


Coming in early? See and explore Seattle!

Seattle by CheWei Chang

MozCon-adjacent activities

The following events are MozCon-adjacent, meaning they aren't hosted by Moz and attendees must arrange and pay for their adventures.

Alki Kayak Tours

Paddle around Elliott Bay! At 2:30pm Sunday, for $49/per person, you can head out on the water and make new MozCon friends. You can easily catch the water taxi at Pier 50 ($4.75 one-way) from Downtown to West Seattle. Alki tours is located right next to the West Seattle ferry terminal for your convenience.

Local Craft Tours

Take a distillery tour at 12pm Sunday and learn about Seattle's unique craft culture. Conveniently, the tour leaves from the Grand Hyatt Hotel. You can call (206) 455-3740 to reserve your spot on the tour, which costs $87.50/per person.

Seattle Mariners vs. Los Angeles Angels

Love baseball? Come see Seattle's home team play. The Mariners game starts at 1:10pm, and you can see them take on the Angels for $17/per person on the View Level. You must purchase your ticket before 5pm July 10 in order to get the MozCon deal. Enter 'MOZCON' as your special offer code.


Citywide events


Mozzers recommend their favorite Seattle destinations!

Rachael KloekAgua Verde, recommended by Rachael Kloek

"Agua Verde serves great Mexican food in a beautiful lakefront setting. You can rent paddleboards and kayaks right under the restaurant to paddle your way around Lake Union."

Chris LoweBallard brewery blocks, recommended by Chris Lowe

"A dozen really good breweries all within a few blocks of each other: Stoup, Reubens, Red Envelope, Populuxe, Peddler, Maritime, etc., etc. You can easily walk from one brewery to another. Bonus is that most of these breweries host food trucks on the weekends. The area is also just a few blocks from downtown Ballard and the Burke Gilman Trail."

Renea NielsenBallard Locks, recommended by Renea Nielsen

"The Ballard Locks are a bit of a trek from downtown Seattle (~ 45 min. by bus), but they are a perfect Seattle maritime adventure. The Locks abut a beautiful park and show off Seattle's maritime history. If you're lucky, you may even find some sea lions playing in one of the closed Locks."

Erica McGillivrayPike Place Market, recommended by Erica McGillivray

"May seen like a 'touristy' spot, but Pike Place Market actually thrives on local business. Every day, there's a farmer's market, flowers galore, and artisans on everything from cheese and spices to woodworking and jewelry. There are hidden shops (at least three bookstores) and a ton of great food."

Rand FishkinElliot Bay Books, recommended by Rand Fishkin

"One of the best indie bookstores in the country, stocked with good stuff to buy and read, and there's a lovely cafe, too."

Nemecia KaloperFerry ride, recommended by Nemecia Kaloper

"Takes you to such cool places and allows you to see the city from different view and get a taste of our awesome islands! It requires usually at least 1/2 a day, but is well worth it to be able to hop over and have lunch somewhere other than the city. It's easy to never take the trip, but well worth it if you do. I recommend Bainbridge in particular and Nola Cafe."

Kevin LoeskenThe Fremont Troll, recommended by Kevin Loesken

"The Fremont Troll, and Fremont in general, perfectly sums up what's great about Seattle. The troll itself is an amazing piece of art. It's also near the Lenin Statue and close to a lot of interesting bars, restaurants, and shops."

David LeeRodeo Donuts!, recommended by David Lee

"Best donuts ever. Even better than Voodoo in Portland, OR. This needs to be a 150 characters long so once again, best donuts ever. I really like the donuts here. Don't go to Krispy Kreme or Top Pot."

Abe SchmidtVivace: the Cafe Nico, recommended by Abe Schmidt

"The Cafe Nico best coffee drink in this city. Orange/nutmeg/ cinnamon paired with the greatest espresso pull in the country (only machine in the world capable of the 'perfect' espresso shot)."

Ben SimpsonStarbucks Roastery, recommended by Ben Simpson

"Just a few blocks from the convention center, the Starbucks Roastery is one of biggest new attractions in Seattle. Why? To start, walking it it feels like Willy Wonka had one to many espresso shots and got inspired. Starbucks pulled together its best baristas from around the country to put together some amazing craft coffee creations. And to top it all off, they've got a Serious Pie on location making all of their delicious food. If you do nothing else during your visit, the Starbucks Roastery is an absolute must!"


And Mozzer favorite restaurants and bars opened since last MozCon

Looking for more options? Don't miss our quintessential post from last year, our mega post from 2013, Rand's personal recommendations, and Jon Colman's Seattle coffee guide.


Buy your ticket now!


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How Ecommerce Sites can Leverage the 5 Stages of the Customer Buying Cycle

How Ecommerce Sites can Leverage the 5 Stages of the Customer Buying Cycle

Link to White.net » Blog

How Ecommerce Sites can Leverage the 5 Stages of the Customer Buying Cycle

Posted: 23 Jun 2015 01:42 AM PDT

The customer buying cycle is a process that everyone within digital marketing should be familiar with. Whether you're redesigning a website or improving the site structure the stages within the customer buying cycle should be considered at all times.

Identifying what your potential clients are searching for and the content required for each stage is paramount to turning a shopper into a client.

Whilst it's common for online business owners to always focus on the sale, it's important to remember that shoppers go through a purchasing funnel before they become customers.

What are the 5 stages of the customer buying cycle?

  1. Awareness: This is the first stage in the buying process where a customer has a need for a product and realises that your business might be able to fulfil their needs. Customers may become aware of you through a variety of sources e.g. PPC, organic, social media etc.
  2. Consideration: This is the research stage where the shopper wants to find out more about the products you offer and evaluate whether you would suit their needs. The shopper will likely also conduct the same research on your competitors' sites. The shopper is looking for ways to save money, more information about the product, the best delivery options, and so on
  3. Preference/Intent: The shopper has made a decision that they want to buy. This stage of the process needs to give them everything they need that will entice them to make the purchase. This is the most logical stage of the process where they are justifying why they want to buy with you. This is where your emotional marketing helps too
  4. Purchase: The shopper (soon to be customer) is going through the motion of buying your product and wants the shortest and easiest checkout process
  5. Repurchase:  Just when you think the hard work is done, how you target your customers after purchase is equally as important. This aim of this stage is to create a long term relationship with your new customer

Why should I create targeted content for each stage?

Search queries are the golden ticket in identifying what your customers are actively looking for. Targeting customers at each stage of the journey is vital for achieving the sale.

The quality of a landing page sets the foundations of the user's journey. So, if it doesn't relate to their search query users will most likely bounce off the site, therefore resulting in a lost sale and poor engagement signals with search engines.

Kissmetrics make a very good point that window shoppers that walk past a brick and mortar store are just the same shoppers that hover around online.  The difference with online shoppers is you can find out exactly what they are searching for and how they are behaving online. That way you can make more informed decisions about what content is needed for each stage.

Don’t worry if you're unsure of how to find out the search queries, the next section covers this.

But first we need to identify the search terms shoppers are using at each stage of the buying cycle. To put it into context I have used mascara as an example.

1. "mascara–  This is a generic term that indicates the first stage in the buying process. The customer is aware that they need mascara but hasn't considered any preferences yet.

Example content- Category page that includes all of the mascaras

2. "Compare mascaras" or "best mascaras'"– The consideration phase normally results in the shopper comparing products. The need to compare products indicates that they haven't yet made a selection but are looking broadly at what's to offer.

Example content- Blog post that compares the mascaras

3. "Lancome mascara"- The preference phase usually takes place once the shopper has reviewed the products there are to choose from. In this case with a mascara, the shopper has selected that the brand they prefer is Lancôme.

Example content- Sub category page that includes Lancôme's range of mascaras

4.  "Lancome doll eyes mascara– The shopper knows exactly what they want and are intent on making a purchase. This is a very specific query that includes the exact product name as well as the manufacturer. This refinement in the search query indicates that the shopper is either looking to find this product on a website or is evaluating prices.

Example content- Lancome doll eyes mascara product page

How do I know what my customers are searching for?

There are a number of tools you can use to dive into your search queries. I have listed below the top three search query tools I like to use.

  • Google Analytics - this is the first place you should go to look at the search queries. Try and go back as far as you can when looking at search queries so you can get a big picture of what people are searching for.
  • Webmaster Tools (recently rebranded to Google Search Console) – Provides you with search query data (see our guide for more info)
  • Google Keyword Planner- Search for short tail and long tail keywords that you believe your customers will be searching for. The search volume with give you an indication of how common that particular search term is. It's important to remember that short tail keywords will have a much higher search volume than longer queries.

If you want to discover more tools in addition to those listed above, my colleague Bobby recently wrote a really useful blog post which goes into further detail on all the tools you need for keyword research which is definitely worth a read.

How do I convert shoppers into buyers?

The most important step within the buying process is how we convert shoppers into customers. The last page a shopper will engage with before heading to the checkout is usually going to be the product page. This page should contain all of the content required to encourage shoppers to make a purchase.

The following types of content should feature on your product page:

  • Descriptive product pages
  • Product advice
  • User generated content (product reviews)
  • Stock availability
  • Delivery and returns information
  • Payment options
  • Add to wish list
  • Live chat
  • Blogs
  • How to videos
  • Product demonstrations
  • Testimonials
  • Product guides, dimensions, colours and size charts
  • FAQs

Why are shoppers abandoning products at the cart?

There's nothing more frustrating than enticing customers all the way through the site for them to drop off during the purchase stage. With abandonment rates at 68% shoppers are failing to check out their goods, but why? There are a number of reasons why this can happen.

The most common reasons why people abandon their shopping are:

  • Needed to register before buying – no guest checkout
  • Didn't want to pay the shipping costs
  • Lumped with unexpected costs
  • Total price was too expensive
  • Discount code wasn't accepted
  • Wanted to find out delivery times
  • Item wasn't actually in stock
  • Complicated checkout process
  • Slow page load time
  • Difficulty in filling out forms
  • Wasn't easy to check out on a mobile device
  • Didn't save payment details
  • Concerns about payment security
  • Website crashed
  • Website timed out
  • Payment was declined
  • Changed their mind
  • Decided to purchase from a competitor

How do I create loyalty with my customers?

Giving customers the best shopping experience will resonate with them when you make future contact. You want your customers to want to hear from you and be excited when they do. Econsultancy shared some great examples of how ecommerce sites have driven engagement at each stage of the buying cycle.

The process of re-engaging with clients that are already satisfied is the easiest part of the process. If they had a good experience with you they are more likely to come back and purchase from you time and time again.

Types of content that will drive repeat business:

  • Feedback surveys
  • Product reviews driven with incentives
  • New products
  • Newsletter sign up
  • Loyalty programme
  • Tailored email campaigns – new products, exclusive offers, etc.
  • Special offers
  • Free delivery codes
  • Refer a friend scheme
  • Competitions

Understanding shoppers search habits enables you to create targeted content to help support each stage in the buying process. Focusing on the needs and expectations your audience at each stage of the buying process will help your business achieve its end goal which is for your customers to purchase from you.

Do you have any other suggestions on how e-commerce sites should leverage the 5 stages in the buying cycle? Please let me know by adding a comment to and I’ll add them to the list.  I look forward to hearing from you.

The post How Ecommerce Sites can Leverage the 5 Stages of the Customer Buying Cycle appeared first on White.net.

Seth's Blog : Pulling a hat out of a rabbit

Pulling a hat out of a rabbit

It's tempting to do what's been done before, certain in the belief that if you do it, it'll be a little better and a little more popular, merely because you're the one doing it.

In fact, though, that's unlikely. You'll care more, but it's unlikely the market will.

Consider the alternative, which is choosing to turn the question upside down, to do it backwards, sideways, or in a significantly more generous or risky way.

Remarkable often starts with the problem you set out to solve and the way you choose to solve it.

       

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miercuri, 24 iunie 2015

Mish's Global Economic Trend Analysis

Mish's Global Economic Trend Analysis


Driverless Car Attitudes: Who Wants Em? Societal Disruption Coming Over Robots?

Posted: 24 Jun 2015 10:40 AM PDT

In response to First Self-Driving Truck Hits the Road Already, Nevada License AU010 I received an email from reader Stephen who welcomes the day driverless cars take over.

Stephen writes ...
Hello Mish

I am looking forward to being to just sit in my car, and read or take a nap.  Then again I am 60. When I was a teenager I loved driving.

I liked the ability to get to where I wanted to go without having to get someone to take me. I also liked driving just for the fun of it.

In contrast, when I talk to my teenage nieces and nephews they are not as passionate about driving as I was when I was 15 and 16. They would rather be able to text or play a video game while the car is getting them there.

On the truck side I agree with you, but I see little written about the unloading and delivering part of the equation. Once the trunk arrives, it has to be unloaded.

Also, I recently I bought a washer and dryer.  The company delivered it to my house, unpacked it outside,  brought it inside, up to the 2nd floor, hooked it up.

What scares me about robotics in general is the trend leaves a significant portion of the population unemployed. If the economic underclass becomes too large, and I believe we are pretty close to that point right now, society may break down.

We need to find ways to evolve our education system and other social systems, to prepare everyone for jobs that require flexibility and thinking. Everything else will become automated.

Regards,

Stephen
Changing Attitudes

I too, liked to drive, and still do. But most if not all of my 60ish friends would just assume not drive. Some won't drive at night because of night-vision problems. Others are nerve-wracked over traffic. Some others would rather read or relax.

The little association I have with millennials suggests they would rather text or watch a movie than drive. Heck, some I know will text someone in the next seat up in the bus rather than strike up a conversation, whereas I have sent less than 20 text messages in my entire life.

Anecdotes are not data, but it also appears to me that most aging boomers and millennials would in general be at least as happy not having to drive than to have to drive.

Last Mile

In regards to deliveries, I have written about the issue many times. It's the long-haul truck jobs that will vanish first. Local deliveries, especially those that involve heavy lifting will require a person. Eventually the driver will go away, even if the "lifter" stays.

Local delivery jobs will go to the young and the strong, not the skilled driver.

What Can Be Automated, Will Be

Steven is correct. What can be automated, will be automated. I have discussed this as well. It is one of the big problems the Fed faces. All of this technology is very deflationary. Yet the Fed wants to force prices up.

It's a very losing battle, as higher prices increase the desire of businesses to automate sooner rather than later. The cheap borrowing cost of money is an added incentive.

Not All Doom and Gloom

In spite of the above, it's not all doom and gloom on the jobs front. I am sure there will be another technology or energy breakthrough that will create jobs.

Throughout history, that has always been the case.

Horses gave way to cars, hand picking cotton to the cotton gin, candles to electricity, passenger trains to planes, etc. The internet created tens of millions of jobs.

My fear is not that all jobs will vanish, but rather there is a major war over energy, jobs, or protectionist meddling before we get to that point.

Fuel for Societal Disruption

Central banks and their inane war on CPI deflation, untenable student debt, massive pension issues as boomers head to retirement, and rising income inequality (for which the Fed is also to blame), and increasing use of robots (before the next job wave begins) provide fuel for societal disruption.

Warmongers in Congress itching for a military showdown with Russia and protectionists seeking a trade war with China could indeed provide the match.

On the warmongering front, also consider Warmongering Jackass Proposes Forced Servitude by Millennial to Fight Isis.

Mike "Mish" Shedlock
http://globaleconomicanalysis.blogspot.com

Germany Rejects Greek Offer; Syriza Mutiny Over Concessions

Posted: 24 Jun 2015 07:20 AM PDT

Déjà Vu All Over Again

With a hat tip to Yogi Berra, the setup in Greece today is a case of déjà vu all over again.

  1. Prime Minister Alexis Tsipras' Syriza hardliners threaten mutiny because the party believes the prime minister made too many concessions.
  2. Meanwhile, the IMF does not like the Greek proposal because it is too dependent on tax hikes instead of spending cuts.
  3. Germany rejects the proposal outright.

Syriza Mutiny Over Concessions

The Financial Times reports Greece Under Pressure to Build Support.
Greece's parliament will have only a few days to pass all the economic reforms pledged by Athens to unlock desperately needed bailout aid, putting intense pressure on Prime Minister Alexis Tsipras to build domestic political support for the concessions.

Berlin has insisted on full and immediate legislative approval of measures that may be agreed at a meeting of eurozone finance ministers on Wednesday evening, even though officials now concede a deal may come too late for Athens to meet a €1.5bn debt repayment to the International Monetary Fund due on June 30.

Greek authorities have begun preparations for a hasty and potentially rancorous parliamentary debate over the weekend amid growing signs that Mr Tsipras's new reform plan — which would be presented to eurozone leaders on Thursday — faces fierce resistance in Greece.

A handful of more radical members of Mr Tsipras' governing Syriza party have already vowed to mutiny over the proposals, and thousands of pensioners took to the streets of Athens on Tuesday evening to decry the plans.

Officials representing the creditors said in Brussels on Tuesday that a deal before Wednesday's finance ministers meeting was still far from assured. The IMF has raised concerns that Greece's proposal relies too heavily on new taxes on labour and capital, rather than on cuts in government spending. One official involved in the negotiations on Tuesday with Athens described the talks as an "uphill" struggle.

Emmanuel Macron, the French economy minister, said on Wednesday that he supported the IMF's tough stance. "The IMF is exercising its right and is right to be demanding of Greece," he told CNN.
Breakthrough Far Off as Deal Terms Rejected

Bloomberg reports Germany Says Greece Breakthrough Far Off as Deal Terms Rejected.
Germany downplayed the chances of an imminent deal with Greece as Prime Minister Alexis Tsipras's government rejected the latest terms set by creditors to unlock bailout aid.

The downbeat tone from Berlin reinforced the brinkmanship at play as Tsipras met in Brussels Wednesday with the heads of the three creditor institutions: International Monetary Fund Managing Director Christine Lagarde, European Commission President Jean-Claude Juncker and European Central Bank President Mario Draghi.

"Our impression is that there's still a long way to go," German Finance Ministry spokesman Martin Jaeger told reporters at a regular government press briefing in Berlin. Creditor institutions have made "exceptionally generous" concessions to the Greek government, and "it's now up to the Greek side to show some movement," he said.
It's time for the adults in the room (are there any?) to simply admit the obvious: even if there is another deal, it cannot possibly hold.

Mike "Mish" Shedlock
http://globaleconomicanalysis.blogspot.com