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One way to deal with clients, with criticism, and with feedback is to not insist on resolving it in the moment.
Taking feedback doesn't have to be the same thing as resolving feedback.
It's tempting to challenge each bit of criticism, to explain your thinking, to justify the choices. This back and forth feels efficient, but it fails to deliver on a few fronts.
First, it makes it more difficult for the client to share her truth, to feel heard.
Second, it escalates the tension, because it's almost impossible to successfully resolve each item in real time.
If you write it down, you can accept the feedback without judgment.
And then, after it's all written down, after the feedback is received, people can change roles. You can sit on the same side of the table, colleagues in search of the best path forward. You can rank by expense, by urgency, by importance. You can agree on timelines and mostly, say, "what do we do now?"
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Mish's Global Economic Trend Analysis |
Refugees Shop for Best Handouts and Climate; Disgruntled Migrants Decide "Finland's No Good" Posted: 27 Sep 2015 06:07 PM PDT Beggars can be choosy. And they are. For example, many refugees whine 'Finland's No Good', because of the cold. Hundreds of predominantly Iraqi migrants who have travelled through Europe to reach Finland are turning back, saying they don't want to stay in the sparsely-populated country on Europe's northern frontier because it's too cold and boring.Reader Blair who sent me the link commented: "So, the search continues, by those whose lives were in grave danger, for free services... in a nice climate... with a lively social scene." Mike "Mish" Shedlock Mike "Mish" Shedlock is a registered investment advisor representative for SitkaPacific Capital Management. Sitka Pacific is an asset management firm whose goal is strong performance and low volatility, regardless of market direction. Visit http://www.sitkapacific.com/account_management.html to learn more about wealth management and capital preservation strategies of Sitka Pacific. |
Catalan Separatist Parties Victorious, Unprecedented Voter Turnout Posted: 27 Sep 2015 01:28 PM PDT The showdown in Spain between the independence parties and Madrid is sure to heat up following today's elections. Here is a link to the Live Vote Totals. With 70% of the vote counted, the parliament totals look like this: In terms of popular vote, it appears the separatists will fall short of an absolute majority. Separatists will get about 47% of the popular vote. Pro-Independence Rally on Friday Above image from Financial Times. Current totals show prime minister Mariano Rajoy's conservative Popular party is going down in a crushing defeat with only 8.46% of the vote. Mike "Mish" Shedlock Mike "Mish" Shedlock is a registered investment advisor representative for SitkaPacific Capital Management. Sitka Pacific is an asset management firm whose goal is strong performance and low volatility, regardless of market direction. Visit http://www.sitkapacific.com/account_management.html to learn more about wealth management and capital preservation strategies of Sitka Pacific. |
Total Lunar Eclipse September 27-28: Where to See It, How to Photograph It Posted: 27 Sep 2015 11:57 AM PDT There is a Total Lunar Eclipse tonight visible of most of the US. You may want to watch it. The moon will likely appear strong red or orange, giving the name "blood moon". click on table for sharper image The Penumbral phase is weak and not easily seen so you may wish to observe it at other times. Photographer Michael Frye took a time series of the Lunar Eclipse Over the Trona Pinnacles last April. I missed that eclipse because it totally clouded up here. I will likely miss the one tonight because of clouds. If your mission is to photograph the the moon, see the above article and also his article Photographing the Lunar Eclipse. Oak tree and lunar eclipse sequence, December 10, 2011, Sierra foothills, California. ©Michael Frye Michael Frye is one of the best, if not the best landscape photographer in the US. I highly recommend his PDF ebook Landscapes in Lightroom: The Essential Step-by-Step Guide. If you are a photographer using Lightroom, regardless of where you live, please do yourself a favor and get his book, recently updated to include new Lightroom 6 and Photoshop CC features including HDR Merge and the Panorama Merge. Mike "Mish" Shedlock Mike "Mish" Shedlock is a registered investment advisor representative for SitkaPacific Capital Management. Sitka Pacific is an asset management firm whose goal is strong performance and low volatility, regardless of market direction. Visit http://www.sitkapacific.com/account_management.html to learn more about wealth management and capital preservation strategies of Sitka Pacific. |
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Sometimes, it's essential that you be completely understood. That every passenger knows where the emergency exit is, or that every employee knows how it is we do things around here.
But most of the time, if 2% of your audience doesn't get the joke, doesn't learn what you seek to teach them, doesn't understand the essence of your argument, it's not the problem you think it is.
Sure, the 2% who are underinformed can write reviews, tweet indignantly and speak up. You know what? It doesn't matter that much.
If you insist on telling everyone on the airplane precisely how to buckle their seatbelt (!), then yes, of course you're going to not only waste the time of virtually everyone, but you're going to train them not to listen to the rest of what you have to say.
If you insist on getting every single person in the room to understand every nuance of your presentation, you've just signed up to bore and alienate the very people you needed most.
When you find yourself overwriting, embracing redundancy and overwhelming people with fine print, you're probably protecting yourself against the 2%, at the expense of everyone else. (And yes, it might be 10% or even 90%.... that's okay).
When we hold back and dumb down, we are hurting the people who need to hear from us, often in a vain attempt to satisfy a few people who might never choose to actually listen.
It's quite okay to say, "it's not for you."
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How US Corporations "Cooperate" With China; Xi’s China: A Place Called Hopelessness Posted: 26 Sep 2015 06:12 PM PDT In response to Why I'm Never Going to "Two-Bit" China an anonymous reader sent links to a video on how US companies are forced to cooperate with China and an article on "Xi's China" from the Daily Beast. Both may be a bit over the top, or not, in the eyes of the viewer. Let's start with the video from China Uncensored. China Tells US Tech Companies to "Cooperate" Xi's China: A Place Called Hopelessness Next please consider Xi's China: A Place Called Hopelessness As China's President Xi Jinping visits the United States this week, Americans will have little sense what it's like for his people back home. His top internet censor, Lu Wei, organized a technology summit in Seattle earlier this week. Alibaba's Jack Ma and Apple's Tim Cook have been in tow, in addition to other tech giants. After a round of diplomatic pomp in Washington D.C., President Xi will address the United Nations General Assembly in New York on Monday before returning to Beijing in time for National Day celebrations at home. His message will be of success in the present and for the future.China is hardly the miracle its proponents make it out to be. And it's system of government outright sucks. Make statements like that in China and you will get arrested, or worse. Mike "Mish" Shedlock Mike "Mish" Shedlock is a registered investment advisor representative for SitkaPacific Capital Management. Sitka Pacific is an asset management firm whose goal is strong performance and low volatility, regardless of market direction. Visit http://www.sitkapacific.com/account_management.html to learn more about wealth management and capital preservation strategies of Sitka Pacific. |
How Long Will Janet Yellen Last as Fed Chair? Fed Declines to Comment on Her Health, I Will Posted: 26 Sep 2015 12:43 PM PDT Fed Chair Janet Yellen's health is in question after she could not read her prepared text in a lecture on inflation last Thursday. About 50 minutes into her speech, she paused for about 25 seconds, then repeated phrases and missed words. MarketWatch reports Yellen Stumbles Towards End of Speech at Amherstt. Yellen Video #1 Fed Declines to Comment The Wall Street Journal reports Fed Declines to Comment on Yellen's Health The Fed chairwoman, 69 years old, faltered roughly 50 minutes into a lecture on the economy and inflation Thursday at the University of Massachusetts Amherst. She stumbled over her prepared text, paused for long stretches several times, missed and jumbled some words in the text, and coughed before concluding her speech and leaving the stage.Yellen Video #2 - Close Up Claim Investigation Inquiring minds may wish an investigation of Yellen's claim "I look good now, don't I?" Here is a sample of recent images from which readers can judge. It's Better to Look Good Than Feel Good Yellen says she looks good. And you know what they say. Link if video does not play: "Fernando's Hideaway" Let's be honest. Yellen looks God awful. She is 69 but looks 80. There is a load of pressure on the Fed Chair, and I highly doubt she can last another year. How many rate hikes will she get in before she steps down for health reasons? Any? By the way, the Fed has not hiked in 20 years in any year in which the stock market was negative year-over-year at the time. Mike "Mish" Shedlock Mike "Mish" Shedlock is a registered investment advisor representative for SitkaPacific Capital Management. Sitka Pacific is an asset management firm whose goal is strong performance and low volatility, regardless of market direction. Visit http://www.sitkapacific.com/account_management.html to learn more about wealth management and capital preservation strategies of Sitka Pacific. |
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When did being called a 'realist' start to mean that one is a pessimist?
Sometimes, people with small goals call themselves realists, and dismiss those around them as merely dreamers. I think this is backwards.
"I guess I'm more of a realist than you," actually means, "I guess I've discovered that a positive attitude, a generous posture and a bit of persistence makes things better than most people expect."
Hope isn't a strategy, but it is an awfully good tactic.
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