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Why We Can't Just Be SEOs Anymore - Whiteboard Friday |
Why We Can't Just Be SEOs Anymore - Whiteboard Friday Posted: 02 May 2013 02:13 PM PDT Posted by randfish There's a movement happening in our industry, and many folks are changing their practices and titles from "SEO" to "online marketing, inbound marketing, and/or earned media marketing." Where did this shift originate from, and where is it taking our industry as a whole? Is it enough to just be an SEO in today's game, or are we missing the bigger picture? In today's Whiteboard Friday, Rand shares his take on the shift from "SEO" to "inbound marketing" and what the future holds for our industry at large. Have something to add? Leave your thoughts and experiences in the comments below! For your viewing pleasure, here's a still image of the whiteboard used in this week's video:
Video Transcription
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A New Version of GetListed.org Posted: 02 May 2013 02:02 AM PDT Posted by David Mihm Today, I am excited to announce the release of a new version of GetListed.org. While no new functionality is included in this update, the team and I hope it provides a dramatically improved user experience on several fronts. The best way to get a sense of what's changed is to run a business search for yourself, but I'll run through a few brief highlights here. Faster business lookups
GetListed is now waaayyyy faster (that's the technical term used by our engineers) than it used to be. Previously, lookups averaged around 20 seconds. We've cut the average response time in half to about 10 seconds, and we'll be working to make it even faster as we analyze usage of the app and further optimize our response times. We hope this increased speed provides a big value-add for those of you who use GetListed in your on-the-spot client meetings. More consistent results
Previously, GetListed's Listing Snapshot displayed a composite listing based on the data points returned by several search engines in our list. This led to unnecessary confusion among business owners, and made it difficult for some of our agency users to identify which search engines were returning incorrect information about clients' listings. It also made tracking Listing Score progress over time more difficult, since this score was dependent on the order of results returned by our search engine partners, and this order sometimes varied week-to-week and month-to-month. The new version of the site asks users to establish their canonical NAP (Name, Address, Phone number) information prior to running a full query for a given business, so that the new Snapshot page and Listing Score are no longer based on "best guess" composite listings. Please note: this update means you may see changes in your listing scores, including for those businesses saved to your Dashboard. We suggest re-establishing these scores by running your listings through the new site. When you do, you'll have a fixed data point against which you can measure your progress over time. Cleaner Listing Snapshot interface
When we started GetListed back in January 2009, only four search engines were displayed on the snapshot page. As our app grew in popularity and we established new relationships with data providers and other search engines, that list grew ever-longer and the formerly-simple interface grew clunky and overwhelming. The goal of the site (to get business owners to update erroneous information and add missing information) became muddied. We hope the new interface makes these calls-to-action much clearer--to create listings on search engines where they don't exist, and to update information that doesn't match reality. The new app consolidates the old Snapshot, Accuracy, and Details pages, bringing accuracy front-and-center, and makes it easy to see listing details inline without jumping from page-to-page. Cleaner Dashboard interface
The new Dashboard removes the clutter of favicon-style search engine logos (another problem created by our gradual expansion to include more listing providers over the last four years). The new Dashboard provides a quick way to assess listing scores at a glance, and easy access to the details page for your listings from clickable business titles. U.S. version onlyOver the past couple of months, we've noticed GetListed UK and GetListed CA returning an unacceptably high number of errors on business queries. As part of this release, we've decided to temporarily suspend these versions in order to focus on the backend and interface for our U.S. audience, which accounted for 98% of all queries run in April. After we've had a chance to analyze our domestic audience usage on this new system, we plan to re-release UK- and CA-specific versions (along with more international sites) later in the year. Looking aheadWell, that takes care of most of the major changes for this release. Feedback, as always, is welcome. We've even added a handy-dandy tab where you can submit feedback directly within the app; you can also feel free to email me at davidm@seomoz.org. I hope I've laid out a compelling case above for the rationale behind this release from a user's perspective. From a development perspective, the goal of this iteration of GetListed was to create a foundation for more frequent feature releases and better integration with SEOmoz tools moving forward. It paves the way for a number of new features we will be rolling out over the course of the summer and fall, which all of us on the GetListed team are even more excited about. Looking forward to sharing those with you soon! Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don't have time to hunt down but want to read! |
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The typical industrial-era organization is like a battleship. Hundreds or thousands of people onboard, and most of them are essential--but most of them aren't actually directly responsible for the work that we hired the battleship to do. Without the fuel people, the navigation team, the folks in the med corps and on and on, it doesn't work.
The battleship can go far, with impact, and change the course of history. While it has exactly one captain, it's the synchronized work of more than a million people (when you think about all the machinists and support folks back home) and it works. It does what we ask it to do.
One more thing about the people on the battleship: just about everyone has a punchlist, an itemized inventory of what they need to get done. And many of them are rewarded for doing that set of tasks more efficiently, more elegantly and with better quality than expected. Great people means the system works even better, but it's designed to survive with people who are merely good at what they do.
The typical professional services company, on the other hand, is a lot like a blueberry pancake. While there's an essential support team, the firm is all about blueberries working in parallel. Each blueberry can work independently, and sometimes they even work on projects that might have conflicting outcomes or views of the world. I don't care how many people report to you. I care about how connected and how brave you are.
As the firm gets bigger, it doesn't get thicker. You don't make a better pancake by making a thicker one. You make a better pancake by hiring ever better blueberries.
And, as you've guessed, most of the blueberries don't know exactly what they'll be doing in six weeks, and most don't work from a manual about the industry's best practices on how to do what they do. It's hard to measure blueberries, but a talented and motivated one can also change the world.
Apple is now a battleship. Most of the tens of thousands of people who work there have a line job, selling, building, fixing or interacting. Only a few are dreaming up something that you can't even imagine.
Your favorite record label, though, ought to be a blueberry pancake. Each musical group is mostly alone, figuring out something that just might work. The goal isn't to lock and repeat and scale. It's to go wide and stay interesting. Great record labels have both better blueberries and the support staff to launch them into the world.
I remember the day we transformed Yoyodyne from a pancake to a battleship. We hired 17 salespeople in 24 hours (increasing the size of the company by 25%) and for the first time, I didn't know every employee well. People had their orders, and we were ready to scale.
If you want to make your battleship work better, be really clear about defining the mission, the tactics, the chain of command and most of all, precisely what you measure from each person on the team.
Your pancake, on the other hand, gives up swing weight and firepower and instead gets flexibility and the possiblity of non-fatal failure (and game-changing magic).
Both work. The problem kicks in when a successful pancake thinks its future is in the battleship business. Or when battleships are asked to dance.
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