Specific promises, kept
We live in a vague world. And it gets vaguer all the time. There are so many waffle words, so many equivocations, so many ways to sort of say what we kind of intend to possibly do...
In this environment, the power of the specific, measurable and useful promise made and kept is difficult to overstate. And if you can do it regularly, on time and without a fuss, we will notice.
[If it's not working for you, perhaps you need to make and keep bigger promises. "Service excellence is our goal," doesn't count.]
More Recent Articles
- We say we want a revolution...
- Speaking when they care (reorganizing the economics and attitude of customer service)
- The mathematical impossibility of universal delight
- The extraordinary software development manager
- "It's not business, it's personal"
[You're getting this note because you subscribed to Seth Godin's blog.]
Don't want to get this email anymore? Click the link below to unsubscribe.
Click here to safely unsubscribe from "Seth's Blog." Click here to view mailing archives, here to change your preferences, or here to subscribe • Privacy 
| Your requested content delivery powered by FeedBlitz, LLC, 9 Thoreau Way, Sudbury, MA 01776, USA. +1.978.776.9498 |
Postări
Niciun comentariu:
Trimiteți un comentariu