duminică, 15 iulie 2012

Seth's Blog : It's easier to love a brand when the brand loves you back

It's easier to love a brand when the brand loves you back

Worth thinking about that the next time you're annoyed at a customer.

Or when you're dreaming up a policy designed to punish a few outlier customers while it actually annoys all of them.

Tell me again why the gift certicates you sell have an expiration date?



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