Go first
Before you're asked.
Before she asks for the memo, before the customer asks for a refund, before your co-worker asks for help.
Volunteer.
Offer.
Imagine what the other person needs, an exercise in empathy that might become a habit.
More Recent Articles
- Two new videos
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- "I don't have any good ideas"
- The special problem
- When in doubt, re-read rule one
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